REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

On the Ground News

On the Ground News

AirAsia, IST, Ryanair, LHR, PLAY and DOH recognised in FTE Ancillary & Retailing Awards, plus Transformation Power List winners announced
Royal Schiphol Group, nlmtd and Future Travel Experience unveil BOOST: a global coalition for accelerating baggage innovation
Vienna Airport enhancing role as an “innovation hotspot for the digital travel world of the future”
Perth Airport and Qantas announce historic commercial agreement including $3bn investment in new terminal facilities
British Airways opens renovated lounge at Lagos Airport as part of transformation strategy across its global lounges
Heathrow relaunches Fast Track Security offering for “a premium security experience” and reduced queues
Toronto City Airport awards contract for U.S. CBP preclearance baggage handling system upgrade to Alstef
TAV Technologies supporting digitalisation efforts at airports in Chile and Panama
Budapest Airport redefines retail experience, catering to evolving market trends and passenger needs
IAG’s vision for autonomous operations, including machine vision on the ramp, autonomous vehicles, drones and robotics
FTE Dublin 2024 sponsor & exhibitor preview – innovative solutions to help airports and airlines accelerate digital, ancillary & commercial strategies
Hamad International Airport’s vision for a seamless and personalised CX with digital and commercial innovation

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First CUPPS compliance certification achieved

First CUPPS compliance certification achieved

The first CUPPS (Common Use Passenger Processing System) certification has been achieved. In August, SITA became the first platform provider to achieve compliance certification and to successfully complete its CUPPS Pilot Program. Ross Falconer reports.

Kuala Lumpur’s StB vision

Kuala Lumpur’s StB vision

Malaysia Airports will host the inaugural Check-in Asia conference and exhibition at the Pan Pacific, Kuala Lumpur, on 24-26 November 2010 – a new check-in forum specifically for the Asia Pacific region. Kuala Lumpur International Airport (KLIA) is also one of the first Asia Pacific airports to become 100% BCBP (bar coded boarding pass) capable […]

Access IS promotes face-up bar code scanning

Access IS promotes face-up bar code scanning

Whether your ticket is read face-up or face-down by the scanner can have a significant impact on how long passengers are kept waiting. There have been successful trials to present them on mobile phones and personal digital organisers (PDAs) – a trend that may grow. This variety of media makes accurate, first-pass scanning harder and […]

Future Travel Experience Ancillary

11-13 June 2024, Dublin

Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey

Future Travel Experience EMEA

11-13 June 2024, Dublin

A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.

Future Travel Experience Global

28-30 oCT 2024, California

Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience

Future Travel Experience APEX Asia EXPO

19-20 November 2024, Singapore

Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific


Innovative airport solutions

Innovative airport solutions

Ultra Electronics Airport Systems has announced the launch of its latest operational solution. UltraConnect is the company’s new global aviation messaging solution, which is able to provide reliable routing of all airline message types with particular focus at this stage on IATA RP17545 BSMs (Baggage Service Messages). The solution is already in use at one […]

Streamlining airline handling operations

Streamlining airline handling operations

All Nippon Airways has chosen Damarel to supply the latest version of its full DCS back up system. The solution provide a real-time transfer of passenger and flight information between an airline’s own DCS and Damarel’s Local DCS, ensuring the best possible continuation of service and on-time performance.

CUPPS: The platform of the future

CUPPS: The platform of the future

The CUPPS (Common Use Passenger Processing System) initiative is currently in its pilot phase, which is divided into four segments: the technical trials (currently ongoing), the compliance trials, the specification update, and the specification release. Ross Falconer reports on progress and the next steps.

The future for common-use bag drop

The future for common-use bag drop

Common-use bag drops are emerging at the airport as an extension of the self-service experience – transferring more control away from the airline agent into the hands of the passenger. Louise Driscoll reports on the benefits and challenges for the industry.

The fully mobilized passenger

The fully mobilized passenger

The evidence suggests mobile will become the dominant form of check-in. Sales of internet-ready Smart Phone devices continue to grow at a significant pace – around 30% year-on-year. Meanwhile, major online players – such as Google and Yahoo Microsoft – are investing significant resources in developing and improving their mobile web offerings. Ross Falconer reports.

Remote check-in – driving new trends

Remote check-in – driving new trends

Where the US has successfully extended the check-in process away from the mobile phone and internet to offer a full-service remote skycap operation, further potential is seen to serve high passenger volumes at a time based on enlarging the cruise ship program to deal with conventions. Across the Atlantic, select destinations in Europe will soon […]

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