Heathrow Airport has become the third London airport to offer the on-demand baggage delivery service, which enables bag-free travel to and from the airport.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Heathrow Airport has become the third London airport to offer the on-demand baggage delivery service, which enables bag-free travel to and from the airport.
The latest generation SmartGates will help to expedite the departures process for international travellers, and replace the previous two-step system.
Jetstar Asia CEO Barathan Pasupathi on how self-service, a digital focus and putting the customer at the heart of the business is having a positive impact.
KLM has launched operational trials of the project robot Spencer, which is being developed to guide passengers through the airport terminal.
Customer service staff in the carrier’s US hubs will be equipped with iPhone 6 Plus devices to enable them to serve passengers from anywhere in the terminal.
MIA has partnered with a university and medical institution to help make air travel more accessible for travellers with autism-related conditions.
The new app, “Ida”, has been developed to enable Virgin Atlantic to showcase its end-to-end premium travel experience via mobile and wearable devices.
A new industry report highlights how biometrics can transform the passenger experience, from check-in to in-flight entertainment.
Changi Airport Group CIO Steve Lee discusses the Group’s biometrics-related plans and considers the merits of wearables and single passenger tokens.
The Oxford-Emirates Data Science Lab will draw upon data science, machine learning, mathematics and big data to place data at the heart of Emirates Group.
From 3 December, UK citizens will be able to apply to join the trusted traveller initiative, available at 46 US airports and 13 preclearance locations.
The Chhatrapati Shivaji International Airport Mumbai T2 App uses augmented reality, beacons and push notifications to improve the passenger experience.
Quiet zones, family-friendly facilities and dedicated lounges for PRMs and unaccompanied minors will feature in the new satellite terminal.
Find out what will be on show at FTE Asia EXPO 2015 – from self-service solutions and permanent bag tags to in-flight entertainment and onboard Wi-Fi.
IATA’s Guido Peetermans provides an update on the Smart Security project and explains how the Melbourne Airport trial can benefit the wider Asia Pacific region.
Peach’s inventive new self-service kiosks feature a cardboard exterior, 32-inch screen and can be delivered at around 20% of the cost of traditional kiosks.
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