ACI-North America has announced a partnership with AirGrub, an app that enables travellers to pre-order and pay for F&B before or during their day of travel.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
ACI-North America has announced a partnership with AirGrub, an app that enables travellers to pre-order and pay for F&B before or during their day of travel.
Qantas’ premium customers flying from London Heathrow Airport will soon be able to enjoy a new flagship lounge, which is due to open in early 2017.
John Whittaker, Air New Zealand’s Group General Manager Airports, talks to FTE about the airline’s biometric bag drop and electronic bag tag plans.
Robot NAO, a 58cm-tall humanoid robot, can communicate with passengers in three languages and can interact with staff via their smart watches.
Passengers will receive proactive notifications and offers via the airport’s app as they pass through the recently refurbished retail area.
The MIA Airport Official 2.0 app is integrated with Miami International Airport’s beacon infrastructure and features “blue-dot”, step-by-step directions.
The Lounge Shopping, Inflight Shopping and Taste & Travel services will leverage digital technology and a delivery service in an attempt to boost revenues.
FTE explores how airports are placing a focus on relaxation, entertainment and escapism to improve wellbeing and the terminal experience.
The £80 million Pier 5 redevelopment has seen gate areas extended, arriving and departing passenger flows separated, and the number of aircraft stands increased.
Passengers flying from Rajiv Gandhi International Airport can now download movies to their smartphone while waiting for their flight.
The new First Class Lounge will open at Abu Dhabi International Airport’s Terminal 3 in May 2016, becoming the airline’s fourth premium lounge at its home hub.
Alberto Rey-Villaverde, easyJet’s Head of Data Science, explains how the LCC will leverage artificial intelligence to make improvements across the business.
Installation of the beacons, NFC tags and QR codes will enable the airport to communicate messages and alerts, and provide download links throughout the terminal.
Premium travellers have access to the Business Class Check-in area, which includes dedicated check-in counters, customer service desks and kiosks.
The project includes a new and expanded security screening area, a landside reconfiguration and the introduction of a new passenger lounge and retail hub.
Travellers now have an opportunity to escape the busy airport environment thanks to Fraport’s introduction of so-called “silent chairs” and yoga rooms.
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