British Airways will invest $110m in improving its US airport facilities, with $65m to be spent on a major enhancement project at JFK’s Terminal 7.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
British Airways will invest $110m in improving its US airport facilities, with $65m to be spent on a major enhancement project at JFK’s Terminal 7.
FTE explores how permanent electronic bag tags, drive through bag drop and door-to-door baggage delivery could reshape the baggage process.
Qantas has launched a virtual reality app, which allows travellers to explore immersive destination content before booking their flights.
Automated security screening lanes have been opened at Chicago O’Hare as a result of investment by United Airlines and American Airlines.
Passengers now receive real-time baggage tracking updates via Delta Air Lines’ app, following the investment in RFID technology.
Hamad International Airport has launched the Android version of its HIA Qatar app and added Apple’s Indoor Positioning technology to the iOS app.
Amsterdam Airport Schiphol and KLM are testing two new scanning devices for hand baggage, which allow passengers to leave their liquids and laptops in their bags.
Passengers flying with Emirates to the United Arab Emirates can now apply for their visa using their smartphone or tablet.
EVA Air has become the first Asian carrier to adopt the RIMOWA Electronic Tag, the first fully integrated mobility solution for luggage.
Changi Airport Group’s Steve Lee discusses self-service, robotics, personalisation and the future of the airport check-in hall.
London City Airport has implemented a new feedback system in many areas around the terminal, enabling travellers to rate the airport using emojis.
Austrian Airlines has released a new Facebook Messenger virtual assistant to help travellers get flight and destination information within seconds.
Finavia has launched a staff exchange programme with Beijing Capital International Airport to help staff learn about Chinese service culture.
Dubai Airports has partnered with Huawei to design and build the world’s first Tier III certified Modular Data Centre Complex at DXB.
Air Canada has opened its new Maple Leaf Lounge at Newark Airport, which complements its existing US lounges in LaGuardia and Los Angeles airports.
Heathrow Airport has launched a new social media tool called ‘Go Heathrow’, which allows passengers to find and book flights on Facebook.
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