REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
KLM Royal Dutch Airlines has launched the Schiphol Airport Map to help passengers find their way around Amsterdam Airport Schiphol. The new service is accessible via the KLM app and via KLM on Messenger, Twitter and WeChat.
Eligible start-ups can apply until Friday 4 August 2017 and the winner will be announced at FTE Global, 6-8 September, Las Vegas.
The KLM Care Tag is a smart audio luggage tag that automatically provides travellers with location-based verbal tips while traversing Amsterdam.
American Airlines has announced a partnership with Analogic to expand the use of Computed Tomography (CT) technology at airport security checkpoints.
Billund Airport has expanded its use of BlipTrack technology to effectively measure queue and dwell time throughout the entire airport.
The FTE Europe Innovation Awards and FTE Ancillary Awards were presented at Future Travel Experience Europe and Ancillary in Dublin on 26 June 2017.
Thomas Schnalke, Chairman of the Management Board, Düsseldorf Airport, explains how the airport is embracing the digital trend, including beacons, to enhance the passenger journey.
Delta is partnering with US CBP to test a new one-step biometric exit immigration procedure and technology at Hartsfield-Jackson Atlanta and New York-JFK airports.
Airport Authority Hong Kong has unveiled enhancements to Terminal 1 facilities at Hong Kong International Airport to create a vibrant experience for passengers.
Dallas Fort Worth Airport is the first in the US to introduce mobile food ordering. Travellers can now order and pay using the official DFW mobile app.
The TSA, working with American Airlines, is testing a computed tomography (CT) scanner in one checkpoint lane at Phoenix Sky Harbor International Airport.
FTE met with Dublin Airport Managing Director Vincent Harrison to learn more about his focus on stakeholder collaboration and progressive approach to the passenger experience.
The SkyTeam alliance, which includes Delta, is to open a new lounge at Vancouver International Airport later this year, while continuing to invest in technology to enable it to capitalise on emerging customer trends.
JetBlue Vacations and Utrip have announced a partnership that helps travellers create a personalised, hour-by-hour vacation itinerary, including JetBlue flights.
Customers of Lufthansa Group will now be able to pay with Amadeus Airport Pay for ancillary services while checking in.
The world’s first ‘gate-less border’, combining biometric verification and blockchain technology, is to open at Dubai Airport.
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