REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
ANA’s Kevin Kajitani discusses the Avatar Visioneers Team’s plans to allow people to transport their consciousness and why it has the potential to change the world.
Find out what SITA, IER, ICM, SCHOTT, Boom Supersonic, RIMOWA Electronic Tag, Materna and others will be showcasing at FTE Global 2017.
Fiji Airways’ Bula Bid auction tool allows Economy Class customers to bid for upgrades to Business Class on international flights.
The partnership will enable travellers to have one continuous conversation with JetBlue’s customer support team across multiple communication channels.
The digital interpreters have been introduced to help passengers and service providers overcome the potential language barrier.
Phase one of the trial will include mobile agent pods, handheld ‘Nomad’ devices, boarding pillars and self-boarding e-gates.
Bonny Simi, President, JetBlue Technology Ventures, offers insight into what the airline-backed venture capital subsidiary is looking for from start-ups.
Travellers will now have to place all electronic devices larger than a cell phone in bins for X-ray screening at US airports.
Delta has expanded its “biometric boarding pass experience” trial to include fingerprint recognition technology at the boarding gate at DCA.
IATA and Airlines for America have launched a global baggage tracking campaign with the goal of reducing mishandled bags and increasing efficiency.
Twelve self-service kiosks and four bag drop desks have been installed within the easyJet check-in area at Bristol Airport.
Frankfurt Airport has opened a new “Quiet Room”, which offers travellers a dedicated space to escape the hustle and bustle of the airport terminal.
The FTE Airline Passenger Experience Power List recognises the top 25 airline executives who are most empowered to raise customer experience benchmarks.
Passengers flying to or from George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU) can now navigate through the airports using a new wayfinding technology.
HMSHost is taking Pepper the Robot on a North American airport tour to attract and engage travellers, and encourage them to download the airport dining app, Host2Coast. The free mobile app offers travellers information on the nearest food & beverage locations, operating hours and menu.
Air New Zealand passengers can now use the airline’s mobile app to scan and save passport information, as well as receive an expiry reminder when it is time to renew the passport.
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