British Airways, working with Los Angeles International Airport, Vision-Box and US CBP, is trialling biometric self-boarding for international flights.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
British Airways, working with Los Angeles International Airport, Vision-Box and US CBP, is trialling biometric self-boarding for international flights.
The artificial intelligence system can provide automated answers to the most common questions without input from a human service agent.
The line-up of robots can perform a variety of tasks, ranging from helping to transport luggage to providing assistance with language translation.
Using Apple Maps on their iPhone or iPad, passengers can navigate through the airport and pinpoint shops, restaurants and other points of interest.
Download the FTE Passenger Experience & Ancillary Think Tank, co-created by Brussels Airlines, Heathrow Airport, Google, Expedia and Datalex experts.
The VisionAir system has a redundant, fault tolerant and geographically distributed architecture, and it optimises the data transfer required to keep the screens up to date.
The new apps allow passengers to find out the latest flight information, view boarding passes and check their MileagePlus account.
During the two-month “Virtual Cinema” pilot, passengers can watch a selection of 2D, 3D and 180°/360° content in the SkyTeam lounge at Dubai International.
Cathay Pacific says the introduction of self-service technology at Gatwick Airport can reduce the check-in and bag drop process to less than 60 seconds.
During the Personal Security Pass pilot project, passengers on select flights can go online and reserve a specific time slot to go through security.
According to Air NZ Chief Digital Officer Avi Golan, applications of blockchain are developing rapidly and the airline is excited by the possibilities.
The team, who are fluent in both English and Mandarin, are on hand to assist customers at check-in, at the departure gate and on arrival in to Heathrow.
The chatbot, which will be available on Facebook’s Messenger platform, will offer 24/7 assistance to passengers before, during and after their trip.
Satyaki Raghunath, Chief Innovation Officer at GMR Airports discusses GMR Group’s concerted effort in recent years to channel its innovation as it continues to implement new technologies to help future-proof its airport facilities.
AirAsia has announced its plans to enhance air travel experience through digitalisation, setting Singapore Airport Terminal 4 as the model airport of the future low-cost carriers.
Dubai International Airport has partnered with Deliveroo, a global leader in premium food delivery, to launch the region’s first airport delivery service. The launch of DeliverooDXB is the latest of several projects that aim at transforming the airport’s passenger experience.
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