REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
The TSA has opened a dedicated PreCheck enrolment centre at Dallas/Fort Worth Airport, making it easier for travellers to register for expedited security screening.
Leeds Bradford Airport is making use of the real-time capabilities of Twitter by proactively notifying passengers of flight and gate updates via direct messages.
Turkish Airlines’ Senior Vice President Ground Operations explains how the airline is making use of new technology and “true Turkish hospitality” to improve the passenger experience.
The vast majority of passengers want to be able to use their smartphone to manage flight disruptions, receive real-time updates and search for fares, according to SITA’s ‘Smart Thinking’ study.
Workers at all 23 airports under VINCI Airports’ ownership are taking part in ‘Smiling Day’, which includes special events to help improve the airport experience for passengers.
Passengers flying from Gatwick Airport will soon be able to rent a ‘Business Workbox’ at the departure gate, where they can work as they wait for their flight.
In response to the high number of passengers travelling with smartphones and tablets, United Airlines is installing hundreds of charging stations across US airports.
FTE spoke to Air France-KLM’s Manuel van Lijf about the new eTag and eTrack – a permanent bag tag and a tracking device – which could improve the baggage process across the industry.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Edinburgh Airport has installed 10 common use self-service bag drop units, which allow easyJet and Flybe passengers to tag and drop their bags without assistance.
Japan Airlines’ new Sakura Lounges at Tokyo Haneda Airport will open this week, offering passengers authentic Japanese hospitality as part of their travel experience.
Airline baggage delivery hit a record high with the mishandling rate dropping by 21% year-on-year, according to the annual SITA Baggage Report.
Ryanair CCO David O’Brien reveals to FTE when the new app and mobile boarding passes will be launched, and why the LCC is now trying to “un-differentiate” itself.
A number of airlines and airports have already registered an interest in participating in the groundbreaking “Straight Through Travel” project – sign-up now.
Spanish carrier Vueling has embraced wearable technology and has partnered with Sony to offer a smartwatch-based boarding pass on the Smartwatch 2.
Hartsfield-Jackson Atlanta International Airport is the latest US airport to opt for Automated Passport Control (APC) BorderXpress kiosks to expedite the customs process.
Lufthansa will introduce security fast lanes for high-value customers and also expand the ‘meet and assist’ arrivals service at Munich and Frankfurt airports.
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