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REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
LuckyTrip enables travellers to find a unique trip tailored to their needs with just one tap, applying filters to fit their preferences.
JetBlue Technology Ventures’ Bonny Simi and Cockpit Innovation’s Henry Chen Weinstein discuss the vital role that startups can play in helping airlines and their partners realise the full potential of digital transformation.
Hamad International Airport has increased security screening capacity and reduced queuing time in its transfer areas as part of its commitment to providing a seamless transfer experience.
FTE explores how airlines and airports are turning to electronic bag tags, remote check-in, baggage delivery and robotics to optimise baggage handling.
The six new airline partners are Air Serbia, Condor Airlines, Porter Airlines, SAS Scandinavian Airlines, Thomas Cook Airlines (UK) and Thomas Cook Airlines (Scandinavia).
The new Home Check-in service allows passengers to check in for their flights and have their checked luggage collected from anywhere in Dubai.
Brussels Airlines has teamed up with a number of brands – including Lexus, Miele, Grohe, Corian and Dyson – to introduce new experiences in the lounge.
The new check-in desks form part of the first phase of projects which also include upgrades of the airfield, car parks and new upper deck seating areas.
Kenny Jacobs, Chief Marketing Officer, Ryanair, outlines the airline’s latest service, digital, ancillary and environmental developments as part of Year 5 of its “Always Getting Better” customer experience programme.
Trials will start after the summer of 2019 and the autonomous vehicle will arrive at Brussels Airport in early 2020 for further tests.
The 14th annual SITA Baggage Report shows that airlines around the world have again improved the rate of baggage delivery, with the mishandling rate dropping by 70% since 2007.
Delta Air Lines has become a member of the Exoskeleton Technical Advisory Group (X-TAG), which will work on strategies to bring full-body, powered industrial exoskeleton systems to the workforce.
FTE explores how the likes of Rotterdam The Hague Airport, Gatwick, Heathrow and Groupe ADP are using autonomous vehicles to support operations, from baggage handling to cargo and shuttle services.
SkyTeam has launched a series of digital maps to support passenger wayfinding through various global hubs, as it continues investing in technology to enhance the airport experience.
The new kiosks, which have been rolled out across Mexico City, Cancun and Los Cabos airports, will use biometric technology to capture fingerprints to verify passengers’ identities and improve national security.
Etihad Airways and Emirates are trialling SkyLights’ Bravo Evo headset, while travellers visiting Aviapartner’s lounge at Fiumicino Airport can use Inflight VR’s own solution.
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