REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A balanced perspective on the issues of security and privacy, and how biometrics identify travellers on the move, enabling greater throughput and better passenger experience, while respecting the traveller’s privacy.
Find out more >>Content plans: Bag tracking, autonomous, automation. Also live-streamed for those members unable to attend in-person.
Find out more >>Content plans: Year in review, PoC summary, and plans for 2024.
Find out more >>Content plans: Proof of Concept (PoC) update, New Member presentations, Peak Holiday Lessons Learned
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Proof of Concept (PoC) update, Sustainability, Tagging and Tracking and new member presentation.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Progressive digital retailing strategies from around the world
Find out more >>Content plans: Proof of Concept (PoC) update, baggage tracking advancements, and new member presentation.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Fraport presentation, autonomous operations, and sustainability.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Pittsburgh International Airport presentation, Autonomous operations & Robotics POC updates.
Find out more >>Content plans: Dublin Airport presentation & POC updates, Innovation for delivering successful summer
Find out more >>Content plans: Retailing innovations in Dublin and discussion around progressive new business models.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: PoC update, offsite baggage processing, new innovation.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: PoC update, AI use cases in baggage, new innovation & new member presentation.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Enhancing Hub operations through airport/home carrier collaboration – learnings and idea sharing, Innovation in bag imaging for border processing
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of other new technologies in travel retail.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Bag tracking, autonomous, automation
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Year in review, PoC summary, and plans for 2025
Find out more >>
Fraport has launched a new Chinese version of its mobile app to improve the passenger experience for Chinese passengers travelling and transferring at Frankfurt Airport.
Oman Air has opened the new Majan Lounge at Muscat International Airport, offering passengers a tranquil environment reflecting Omani culture and heritage.
London Heathrow turned the Games Terminal into the airport’s very own Olympic Park, complete with plants, park benches, trees and model stags, to give London 2012 athletes a memorable farewell.
The Port Authority of New York and New Jersey will install virtual assistants at JFK, Newark Liberty and LaGuardia airports to assist with passenger enquiries.
A new video analytics system that displays real-time queuing times at security checkpoints has been introduced at Washington Dulles International Airport.
Narita International Airport has released a new smartphone app, which includes a navigation function to assist with passenger wayfinding in the terminal.
Amtrak has launched a new eTicket programme that allows passengers to print their tickets at home or use smartphone tickets to skip queues at the station.
A new system developed by SITA and BCS has been implemented at Brisbane Airport, enabling Jetstar passengers to self-tag and drop off their bags without any assistance.
11-13 June 2024, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
11-13 June 2024, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
FTE paid a visit to Madrid-Barajas Airport to experience at first hand the Ágora project – a key part of Iberia’s ambition to make its T4 hub the most user-friendly airport terminal in the world.
An expedited immigration service has been introduced by Air China at London Heathrow Airport to speed-up the border clearance process for priority passengers.
Salt Lake City International has become the latest airport to adopt HMSHost’s B4 YOU BOARD app, which allows passengers to order meals for delivery to the boarding gate.
Milan Malpensa Airport has implemented Italy’s first Bluetooth queue measurement system to help manage queues and improve passenger processing.
On the eve of the London 2012 Olympic Games, FTE provides a round-up of what London’s airports are doing to provide a memorable passenger experience.
Air India and Jet Airways passengers flying from Cochin International Airport can now make use of four new common-use self-service check-in kiosks.
easyJet has launched a new mobile optimised website in six different languages for BlackBerry, Windows 7, iPhone and Android users.
An innovative IKEA VIP lounge with televisions, beds and comfortable seating areas has been opened at Paris-Charles de Gaulle Airport.
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