The new Terminal 2 at Heathrow Airport – which includes an array of common use self-service facilities – opened on 4 June, with United Airlines operating 34 flights.
![Heathrow Airport Terminal 2 enjoys smooth opening with United first to transfer operations](https://www.futuretravelexperience.com/wp-content/uploads/2014/06/NL050614-heathrow-t2-thumb.jpg)
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>The new Terminal 2 at Heathrow Airport – which includes an array of common use self-service facilities – opened on 4 June, with United Airlines operating 34 flights.
IATA has announced that Aer Lingus, Aeroflot and Qatar Airways will pilot the New Distribution Capability (NDC), which aims to transform the distribution and booking process.
Finavia’s TravelLab allows passengers to trial and review prototypes of new services and facilities, ranging from airport yoga to interactive information screens.
Gatwick Airport has launched its ‘Summer of Care’ campaign, in which 30 members of staff will be on-hand to assist passengers in the terminal.
FTE explores how innovations like kerbside lounge access and Passenger Relations Officers can improve the travel experience for premium passengers.
Ryanair will introduce dedicated services for families and business travellers, including fast track security passes and bigger baggage allowances.
London City is the first European airport to offer this baggage delivery service, which allows passengers to have their bags transferred between the airport and central London.
The co-located application centre has opened at Pittsburgh International Airport and allows travellers to choose the programme that best suits their needs.
Aruba Airport will be the test-bed for the forward-thinking ‘Happy Flow’ pilot, in which biometrics will be used as the main passenger token at all touch-points.
Munich Airport’s Thomas Penner tells FTE how a combination of new technology and ‘old fashioned’ customer service is helping to enhance the passenger experience.
Samsung’s Andy Guile and Asier Sinde outline the company’s plans in the travel sector, and how airlines and airports can use smartphones and tablets to satisfy the modern day traveller.
As part of an effort to close the air travel industry’s “glaring security gap”, AirAsia will be the world’s first airline to trial INTERPOL’s I-Checkit system.
The new version of the Border Xpress Automated Passport Control (APC) kiosk makes use of fingerprint technology and can be used by travellers from 38 countries.
In the last week, Southwest Airlines has launched mobile boarding passes at Baltimore-Washington, Denver, Orlando, Chicago Midway and Phoenix Sky Harbor airports.
Virgin Australia will enhance its domestic lounges at Brisbane and Melbourne airports, with kerbside lounge access to be introduced for premium passengers.
Star Alliance’s Justin Erbacci on how 23 airlines have worked together and overcome challenges to create a seamless passenger experience at Heathrow Terminal 2.
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