Mobile Connections for Travelers
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Mobile Connections for Travelers
IATA has announced a string of airport trials, which will give passengers new ways to check-in. With an emphasis on baggage self-tagging, mobile check-in and common use kiosks, the ‘fast travel’ initiative is expected to benefit both the industry and passengers. Louise Driscoll reports.
Common baggage and fast drop initiatives have the potential to provide higher efficiency and throughput due to economies of scale and better use of airport real estate. They have benefits for airports, airlines and innovative handling agents, and bag drop looks set to become a less-than 30-second process. Ross Falconer reports.
Japan Airlines (JAL) participated in evaluation testing of ‘e-airport procedures: SPT Trial 2007’, which was implemented by the Ministry of Land, Infrastructure and Transportation (MLIT) and Ministry of Justice (MoJ). The airline is implementing a number of innovations to simplify the travel experience. Ross Falconer reports.
Laura Adams, Director Central Baggage Services Ground Operations, Southwest Airlines, gives her perspective on offsite check-in.
SAS Scandinavian Airlines has established a number of record-breaking innovations, ranging from being the first airline to introduce inflight entertainment to offering separate check-in lounges. plus introducing sleeper seats and flying directly over the North Pole. More recently, a novel fingerprint-based biometric security solution used by SAS and provided by Precise Solutions has been implemented […]
While Canadian airports allow self-tagging for domestic flights only, and the US is still looking into implanting self-tagging services, Aéroports de Montréal has pushed ahead, installing more than 70 self-service kiosks, which also facilitate self-tagging. Antoine Rostworowski director business development, Aéroports de Montréal and Mark Stokes, director of IT at Brock Solutions, discuss the numerous […]
By Bill Curtis-Davidson, Business Development and Solution Leader, IBM Worldwide Human Ability & Accessibility Center.
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