REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
As US airports try to cope with huge air travel demand this Thanksgiving, two reports warn that capacity constraints will damage the passenger experience at almost all major US airports within a decade.
FTE spoke to Gatwick Airportâs Nikki Barton, Amadeusâ Patricia Simillon and PhoCusWrightâs Norm Rose about minimising the impact of delays on air travellers.
MIA passengers can view the latest in news and entertainment on their mobile phones with live streaming from CNN Airport Network, via the airportâs WiFi service.
Air France KLMâs Manuel van Lijf and Dr. Nicola Tomatis, CEO of BlueBotics, spoke to FTE about the viability of replacing human customer service agents with robots.
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Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
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Tampa Airportâs Flight-in-Sight provides real-time information on arriving flights as passengers wait at the gate. The airport has also updated its free WiFi.
Passengers at Murtala Muhammad Airport Two in Lagos will be the first on the continent to access free internet services in the terminal while waiting to board their flight.
Passengers who arrive at Nashville Airport by car can now track parking-to-terminal shuttle buses in real time by monitoring their movements on TransL?câs mobile app.
Dubai International has installed the worldâs first interactive virtual assistant, enabling passengers to request answers to their specific travel and security questions.
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Branded Departure Gate Lounges, âTime to Gateâ informative monitors and Virtual Assistants can now be found at Athens International Airport.
Interactive virtual assistants that can respond to specific passenger enquiries in English and Arabic have been installed at Dubai International Airport.
The Port Authority of New York and New Jersey will install virtual assistants at JFK, Newark Liberty and LaGuardia airports to assist with passenger enquiries.
FTE paid a visit to Madrid-Barajas Airport to experience at first hand the Ăgora project â a key part of Iberiaâs ambition to make its T4 hub the most user-friendly airport terminal in the world.
Boston Logan International has become the latest airport to deploy a virtual assistant to assist passengers through the security screening process.
Iberia will install 22 âQuick Service Pointsâ in Madrid-Barajas Airport to provide information and assistance to passengers and reduce queuing times.
A new system that uses telepresence technology allows for an offsite agent to offer face-to-face assistance on airport services such as check-in and lounge access.
Passengers flying from Dubai International Airport can now scan their boarding pass at innovative âInformation Zonesâ to get directions to their boarding gate.
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