REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
FTE spoke to Aéroports de Lyon’s Olivier Althuser about how a focus on improving customer service and facilities has contributed to increased satisfaction among passengers.
Finavia’s Johanna Metsälä and Sea-Tac Airport’s Tami Kuiken explain how creating a unique airport experience has resulted in an increase in passenger satisfaction.
As the industry prepares for the busy festive period, a number of airports have taken steps to keep passengers entertained while they wait for their flights. Here we highlight a few of our favourites from the likes of Singapore Changi, London Gatwick, Miami and Frankfurt airports.
KLM has launched a new gifting service called ‘KLM Wannagives’, which allows people to surprise friends and family with a present while they are in the air.
We explore some of the less expensive, but equally effective, solutions to improve the airport experience from the likes of London Heathrow, Lufthansa, Air France-KLM and Helsinki Airport.
ARINC has completed the implementation of a variety of passenger processing solutions at Ras Al Khaimah International Airport, including common use passenger processing technology.
Brussels Airlines has launched the new ‘b.pass’ travel ticket, which allows passengers to fly six times on the same route at a reduced price.
The Future Travel Experience Think Tank – a panel of air transport industry experts – has unveiled its vision for the airport of 2025 and recommendations for the future.
7-9 June 2022, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
7-9 June 2022, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9-10 Nov 2022, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
ARIA Resort & Casino, Las Vegas
6-9 Sep 2022, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
According to a passenger survey by consumer research company ‘Which?’, London Southend Airport is the best airport in the UK. Find out why here.
Following the unveiling of the Hyperloop concept by billionaire entrepreneur Elon Musk, FTE explores whether it really could replace air travel and high-speed rail.
Killeen-Fort Hood Regional Airport in Texas has implemented SITA’s AirportConnect Open common-use platform, and installed sophisticated FIDS.
Miami International Airport is implementing new self-service technologies and virtualisation as part of its US$6.4 billion capital improvement programme.
Munich and Copenhagen airports are enhancing the passenger experience by partnering with Amadeus on its new airport IT product portfolio.
SITA’s partnership for innovation with Changi Airport was an exciting development on Asia Pacific’s air transport landscape. Following the announcement of the partnership in May, Amy Hanna spoke to SITA’s President Asia Pacific Ilya Gutlin about what the collaboration means for the two organisations.
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