REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Greater Toronto Airports Authority is enhancing the passenger experience at Toronto Pearson International Airport with a suite of digital innovations to deliver “a more customer-centric and reliable experience”.
Sydney Airport has launched tripsim, a brand-new travel companion to help travellers stay connected while overseas. Tripsim offers data bundles for over 150 countries without the need to swap out a physical SIM card or change phone numbers.
Manchester Airport has unveiled plans for 27 new restaurants and retail units in its brand-new Terminal 2, opening in 2025. The aim is to “provide a more varied and comprehensive retail experience”.
Boston Logan Airport has welcomed the opening of a new lounge by Airport Dimensions, which has partnered with JPMorgan Chase & Co. on the Chase Sapphire Lounge by The Club, “setting a new trend in airport lounge hospitality”.
Budapest Airport and Wizz Air, in cooperation with fuel suppler MOL, Neste, and RÜK (Airport Fuel Supply Kft.) have started commercially testing SAF supply. The project supports efforts to reduce lifecycle CO2 emissions.
The Newcastle Airport Terminal Expansion begins this month, with completion scheduled for mid to late 2024. The $110 million project includes significant upgrades, “providing a world-class passenger experience for the region”.
TUI has started offering a home pick-up baggage service in collaboration with Bagpoint. The service is available for all flights booked via TUI that depart from Amsterdam Airport Schiphol and for which online check-in is possible.
A new autonomous convenience store, Travelwell, has opened at Hong Kong International Airport, operated by Lagardère Travel Retail. The store deploys Artificial Intelligence and computer vision technology to streamline the shopping process.
The inaugural Aviation & Robotics Summit took place in Pittsburgh, the “robotics capital of the world”, on 18-20 April 2023.
Delta Sky Club has opened a new nature-inspired lounge on the upper level of the recently-expanded G Concourse at Minneapolis-Saint Paul International Airport, “delivering a full suite of amenities and signature hospitality”.
The new Western Sydney Airport has selected Amadeus as its strategic airport systems technology partner to “co-create the digital customer experience of the future”, including bag drop, boarding and biometrics services.
London Gatwick Airport has unveiled a new brand identity and refreshed vision focused on delivering a personalised passenger experience, as well as plans to simplify the airport journey and accelerate automation.
Qatar Airways has opened the new Al Mourjan Business Lounge at Hamad Airport. Accessible for passengers travelling in the Premium cabin, the lounge offers a range of facilities to “provide passengers with an immersive experience”.
An innovative, dedicated transit solution has been approved, connecting San José Mineta International Airport and Diridon Station – the city’s two largest transportation hubs – enhancing the customer experience and connectivity.
Airport Dimensions has opened a new airside AMBAAR Club lounge at Porto Alegre International Airport in Brazil as part of its ongoing collaboration with AMBAAR Lounge, providing a “sophisticated and welcoming atmosphere” for travellers.
Virgin Atlantic and charity Guide Dogs are partnering to create a more inclusive air travel experience for those with sight loss. The initiative will offer cabin crew bespoke training to support those flying with a visual impairment.
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