REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
FTE spoke to IATA’s Paul Behan about the forthcoming Smart Security trials at Schiphol and Heathrow, the latest Fast Travel plans and a permanent bag tag standard.
FTE and Capgemini have joined forces to launch a project aimed at improving the passenger experience through collaboration – sign-up now to play your part.
London Heathrow is trialling an innovative form of 3D technology at the entrance to security to help passengers prepare for the security process. Â
United Airlines has introduced a new check-in area, Mercedes-Benz transfer service and four security lanes to improve the airport experience for Commercially Important Passengers (CIPs).
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
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Montréal-Trudeau Airport has introduced the new SecurXpress service, which allows passengers to use fast track security lanes if they arrive at the checkpoint at a specific time.Â
The TSA has announced the expansion of its PreCheck expedited screening programme to customers of Southwest Airlines, which becomes the eighth US carrier to join the programme.
FTE reports on Schiphol’s plans to revolutionise airport security, the Qatar Airways end-to-end passenger experience and plans for a Checkpoint of the Future standard.
FTE attended the IATA World Passenger Symposium, where distribution, the customer experience and the Checkpoint of the Future were on the agenda.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
US-based company Qylur Security Systems has launched a self-service airport security solution, which it says has the potential to replace the existing security search process.
A new TSA security checkpoint featuring ambient lighting, stylish decor, wall art, and relaxing music has been implemented at DFW International Airport.
FTE attended the World Routes Strategy Summit in Las Vegas where IATA, ACI and the US Travel Association discussed the challenges facing airport security.
Jacksonville International Airport is the latest US airport to offer the TSA’s PreCheck programme, which enables faster processing through the security checkpoint.
Members of the CLEAR programme, which allows passengers to bypass security queues, can now use dedicated lanes at San Jose International Airport.Â
A new digital service launched by Hamburg Airport allows passengers to view real-time data on waiting times at the security search zone via its website or app.
oneworld’s top-tier frequent flyers can now make use of fast track lanes at Heathrow Airport, reducing queuing times at the security checkpoint.Â
The Transportation Security Administration (TSA) is planning to make its PreCheck programme widely available at a cost of $85 per passenger.
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