Air New Zealand’s Manager Direct Ancillary Revenue, Commercial, Dianne Parry-Ernst, outlines the airline’s proactive attempts to integrate the digital world into its ancillary and passenger communication strategy.

Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 – uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Air New Zealand’s Manager Direct Ancillary Revenue, Commercial, Dianne Parry-Ernst, outlines the airline’s proactive attempts to integrate the digital world into its ancillary and passenger communication strategy.

Philippine Airlines (PAL) has introduced its latest ancillary inflight offering myPAL Surprise, which will enable passengers to pre-order gifts for their loved ones.

Customers of Lufthansa Group will now be able to pay with Amadeus Airport Pay for ancillary services while checking in.

Raymond Kollau, founder of AirlineTrends, explores the current state of in-flight retail and identifies new opportunities to increase ancillary revenues.

Ryanair will continue to develop its “Amazon of Travel” platform through better search tools, travel guides, express booking and onward transport partnerships.

Jetstar and Airbnb have announced a partnership that will allow customers to book Airbnb accommodation alongside their flights.

Jarkko Konttinen, former VP Marketing, CX and Ancillary, Finnair, explores how a new airline/airport retail model could transform ancillary revenues.

Jet Airways has partnered with ride hailing app Uber to offer passengers the option of booking an Uber via the airline’s app.

Future Travel Experience Ancillary, the world’s leading digital airline retailing show, will be held at the RDS in Dublin, 26-27 June.

Travellers flying from Frankfurt Airport can now order duty free items online and have them delivered directly to an address within Germany.

The LCC has made hundreds of thousands of dollars in additional revenue since the launch of an initiative to deliver more personalised interactions.

Travellers buying Finnair flights from Skyscanner will be able to complete their purchase, including ancillaries, without leaving the Skyscanner platform.

IdeaWorksCompany has explored how the likes of Ryanair, AirAsia, Delta and United are using mobile apps to enhance ancillary revenues.

Royal Brunei Airlines has teamed up with National Express, Great Western Railway and Heathrow Express to simplify the end-to-end travel experience.

Finnair is the first airline in the world to allow passengers to pay for in-flight purchases using Alipay, which is popular among Chinese travellers.

FTE explains how and why in-flight connectivity holds the key to revolutionising struggling in-flight ancillary sales for airlines.
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