REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A new system developed by SITA and BCS has been implemented at Brisbane Airport, enabling Jetstar passengers to self-tag and drop off their bags without any assistance.
Iberia has been recognised by IATA for its ongoing efforts to improve baggage handling at Madrid-Barajas Airport as part of the Baggage Improvement Programme.
In an interview with FTE, Thierry Antinori, Executive VP for Passenger Sales Worldwide, Emirates, outlined some of the airline’s initiatives on the ground to improve the passenger experience.
Alaska Airlines and Seattle-Tacoma International Airport have partnered on a new self-tagging project, allowing passengers to print and attach their own bag tags.
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
Abu Dhabi Airports Company has installed a new offsite check-in facility, allowing more passengers to check-in and print their bag tags before arriving at the airport.
British Airways has chosen London City Airport as its second airport location worldwide to offer self-tagging facilities for checked-in baggage.
Montréal-Trudeau has become the first airport in North America to offer passengers self-service bag drop facilities.
In the second instalment of our four-part report on the highly successful FTE Asia ‘Unconference’ sessions, we round-up the key findings from the self-tagging and bag drop workshop.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
The first stage of Edmonton International Airport’s (EIA) new baggage handling system has been completed as part of the ongoing ‘Expansion 2012’ project.
Armando Brunini, Managing Director, Aeroporto di Bologna, outlined the airport’s plans for common bag drop in an exclusive interview with FTE’s Ross Falconer.
Bangalore Airport’s Sridhar.C.K, Senior Manager – Terminal Operations, discusses the airport’s future plans, including self-tagging and bag drop.
Emirates’ new baggage delivery service at Dubai International Airport allows passengers to have their baggage collected and delivered directly to them.
Paris-Orly Airport has introduced an innovative two-step self-service bag drop, which allows passengers to check-in their bag in just 30 seconds.
Passengers travelling from Italy’s Bologna Airport will be able to check-in and drop off their bags at a fully automated self-service kiosk from next September.
As airports search for new ways to expedite baggage processing, self-service bag drop is emerging as a practical option to simplify the airport experience.
Bangalore International Airport has become the first airport in India to receive Baggage Improvement Programme certification from IATA.
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