Qantas has forged an agreement with Alibaba’s online travel service platform, Fliggy, which will allow customers to book Qantas flights through fliggy.com.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Qantas has forged an agreement with Alibaba’s online travel service platform, Fliggy, which will allow customers to book Qantas flights through fliggy.com.
Qatar Airways’ new @QRsupport handle will ensure that passengers always have access to online support, regardless of the time of day.
ANA’s Kevin Kajitani discusses the Avatar Visioneers Team’s plans to allow people to transport their consciousness and why it has the potential to change the world.
Find out what SITA, IER, ICM, SCHOTT, Boom Supersonic, RIMOWA Electronic Tag, Materna and others will be showcasing at FTE Global 2017.
Fiji Airways’ Bula Bid auction tool allows Economy Class customers to bid for upgrades to Business Class on international flights.
The Department of Immigration and Border Protection will use biometric data to clear passengers arriving at Australia’s international airports.
The Customer Baggage Notification alerts passengers of the status of their checked bags and offers proactive support if luggage has been mishandled.
Phase one of the trial will include mobile agent pods, handheld ‘Nomad’ devices, boarding pillars and self-boarding e-gates.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
Bonny Simi, President, JetBlue Technology Ventures, offers insight into what the airline-backed venture capital subsidiary is looking for from start-ups.
Travellers will now have to place all electronic devices larger than a cell phone in bins for X-ray screening at US airports.
Delta has expanded its “biometric boarding pass experience” trial to include fingerprint recognition technology at the boarding gate at DCA.
IATA and Airlines for America have launched a global baggage tracking campaign with the goal of reducing mishandled bags and increasing efficiency.
Twelve self-service kiosks and four bag drop desks have been installed within the easyJet check-in area at Bristol Airport.
Frankfurt Airport has opened a new “Quiet Room”, which offers travellers a dedicated space to escape the hustle and bustle of the airport terminal.
The FTE Airline Passenger Experience Power List recognises the top 25 airline executives who are most empowered to raise customer experience benchmarks.
Passengers flying to or from George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU) can now navigate through the airports using a new wayfinding technology.
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