Vivian Lo, General Manager of Customer Experience and Design at Cathay Pacific Airways, talks technology, design and collaboration.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Exploring new trends & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Tour on 11th hosted by GOAA; Networking Day on February 12th
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing, and the brand-new FTE Smart Ramp & Baggage Innovation Summit – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 – uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Vivian Lo, General Manager of Customer Experience and Design at Cathay Pacific Airways, talks technology, design and collaboration.
Royal Schiphol Group has joined partners to establish Dutch Drone Delta – a new alliance set to develop smart, sustainable solutions for Urban Air Mobility.
The new services installed by Collins Aerospace allow Aer Lingus passengers to check-in for their flight using common-use self-service kiosks.
American Airlines has introduced passport chip scanning to its mobile app, allowing passengers to scan their passports and verify their details.
Startups have until 16 December 2019 to apply for the Singapore Airlines Accelerator. The FTE Innovation & Startup Hub is proud to be a Community Partner.
FTE speaks to Marcelo Motta, Chief Technology Officer at Securiport, the FTE Innovation & Startup Hub’s first Enterprise Partner.
Edmonton International Airport has partnered with Drone Delivery Canada to establish the world’s first drone delivery service from an airport.
The hybrid aerial vehicle, trialled at Frankfurt Airport, has been designed to help employees perform status checks in the airport terminal.
9-11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9-11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
According to a report by SITA, airlines and airports have spent a record US$50bn in 2018 on IT to support improvements to the passenger journey.
A round-up of what you can expect to see at the free-to-attend FTE-APEX Asia EXPO 2019, taking place at the Marina Bay Sands in Singapore, 12-13 November.
Members of the Canada Border Service Agency’s NEXUS programme can make use of the BorderXpress kiosks, which feature facial recognition and RFID technology.
During the two-month trial in partnership with easyJet, digital screens and staff will be placed at the gate to show passengers the order to board.
The service, delivered with Marriott, is available to Polaris customers flying between New York/Newark and London Heathrow airports.
Members of Iberia’s loyalty programme can now activate the skill on their Amazon Alexa voice-response devices and link it to their Iberia Plus profiles.
The Internet of Things (IoT) network of applications will allow Amsterdam Airport Schiphol to improve processes for passengers through real-time insights.
Urban air mobility pioneer Volocopter has successfully completed its first manned flight, in an effort to bring commercial air taxi services to Singapore.
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