FTE spoke to Halifax International Airport Authority to find out more about North America’s first fully common use self-service check-in hall.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
FTE spoke to Halifax International Airport Authority to find out more about North America’s first fully common use self-service check-in hall.
Passengers flying from Halifax Stanfield International Airport can now make use of self-service bag drop regardless of which airline they are flying with.
Austrian Airlines is trialling four Scan&Fly self-service bag drop units in the Austrian Star Alliance Terminal Check-in 3 at Vienna Airport.
Paris Charles de Gaulle Airport is trialling the uDrop self-service bag drop solution – the latest in a number of bag drop trials by Aéroports de Paris.
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More Iberia passengers can make use of MyBagTag, which is now available on flights between Spain and the likes of Switzerland, Mexico, El Salvador and Chile.
Lufthansa has developed a new home-printed bag tag, along with an RFID-enabled holder, which can initially be used on the Frankfurt-Tokyo Narita route.
Alaska Airlines will introduce home-printed bag tags on 21 April following a successful trial on the Seattle-Hawaii route in 2013.
FTE spoke to Air France-KLM’s Manuel van Lijf about the new eTag and eTrack – a permanent bag tag and a tracking device – which could improve the baggage process across the industry.
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Edinburgh Airport has installed 10 common use self-service bag drop units, which allow easyJet and Flybe passengers to tag and drop their bags without assistance.
Airline baggage delivery hit a record high with the mishandling rate dropping by 21% year-on-year, according to the annual SITA Baggage Report.
Finavia will install 12 Scan&Fly self-service bag drop units at Helsinki, Oulu and Turku airports following a successful trial period.
FTE spoke to IATA’s Paul Behan about the forthcoming Smart Security trials at Schiphol and Heathrow, the latest Fast Travel plans and a permanent bag tag standard.
FTE was shown around Heathrow Airport’s Terminal 2 by Development Director John Holland-Kaye, who highlighted how common use kiosks, self-tagging, bag drop and self-boarding will help to provide a great passenger experience.
Four Type22 Scan&Fly self-bag drop units have been installed at Paris Charles de Gaulle Airport and will initially be trialled for a period of three months.
Aéroports de Montréal has completed the conversion of eight bag drop stations into self-service systems, allowing all US-bound passengers to make use of self-service bag drop.
FTE spoke to AirAsia’s Steven Dickson about the self-service facilities that will be available in klia2 and why airports should treat LCCs and full-service airlines differently.
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