United Airlines passengers flying from Chicago O’Hare can now tag their own bags upon arrival at the airport as the carrier continues the rollout of self-tagging.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
United Airlines passengers flying from Chicago O’Hare can now tag their own bags upon arrival at the airport as the carrier continues the rollout of self-tagging.
FTE spoke to Halifax International Airport Authority to find out more about North America’s first fully common use self-service check-in hall.
Passengers flying from Halifax Stanfield International Airport can now make use of self-service bag drop regardless of which airline they are flying with.
Austrian Airlines is trialling four Scan&Fly self-service bag drop units in the Austrian Star Alliance Terminal Check-in 3 at Vienna Airport.
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Paris Charles de Gaulle Airport is trialling the uDrop self-service bag drop solution – the latest in a number of bag drop trials by Aéroports de Paris.
London City is the first European airport to offer this baggage delivery service, which allows passengers to have their bags transferred between the airport and central London.
Lufthansa has developed a new home-printed bag tag, along with an RFID-enabled holder, which can initially be used on the Frankfurt-Tokyo Narita route.
Alaska Airlines will introduce home-printed bag tags on 21 April following a successful trial on the Seattle-Hawaii route in 2013.
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FTE spoke to Air France-KLM’s Manuel van Lijf about the new eTag and eTrack – a permanent bag tag and a tracking device – which could improve the baggage process across the industry.
Edinburgh Airport has installed 10 common use self-service bag drop units, which allow easyJet and Flybe passengers to tag and drop their bags without assistance.
Airline baggage delivery hit a record high with the mishandling rate dropping by 21% year-on-year, according to the annual SITA Baggage Report.
Finavia will install 12 Scan&Fly self-service bag drop units at Helsinki, Oulu and Turku airports following a successful trial period.
FTE spoke to IATA’s Paul Behan about the forthcoming Smart Security trials at Schiphol and Heathrow, the latest Fast Travel plans and a permanent bag tag standard.
FTE was shown around Heathrow Airport’s Terminal 2 by Development Director John Holland-Kaye, who highlighted how common use kiosks, self-tagging, bag drop and self-boarding will help to provide a great passenger experience.
Four Type22 Scan&Fly self-bag drop units have been installed at Paris Charles de Gaulle Airport and will initially be trialled for a period of three months.
Aéroports de Montréal has completed the conversion of eight bag drop stations into self-service systems, allowing all US-bound passengers to make use of self-service bag drop.
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