IATA and Airlines for America have launched a global baggage tracking campaign with the goal of reducing mishandled bags and increasing efficiency.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
IATA and Airlines for America have launched a global baggage tracking campaign with the goal of reducing mishandled bags and increasing efficiency.
Twelve self-service kiosks and four bag drop desks have been installed within the easyJet check-in area at Bristol Airport.
Delta Air Lines has announced an investment in four self-service bag drop machines, one of which will be equipped with facial recognition technology.
According to the SITA Baggage Report 2017, the rate of mishandled bags in 2016 was 5.73 per thousand passengers – a 12.25% reduction on 2015.
Qatar Airways has achieved compliance with IATA Resolution 753 at Hamad International Airport more than a year ahead of the deadline.
SWISS has become only the second network carrier in Europe to receive the IATA Fast Travel Platinum Award, in recognition of its self-service efforts.
Adelaide Airport will introduce new check-in kiosks and bag drop units, as the airport moves to a common-use self-service platform.
FTE explores how permanent electronic bag tags, drive through bag drop and door-to-door baggage delivery could reshape the baggage process.
Passengers now receive real-time baggage tracking updates via Delta Air Lines’ app, following the investment in RFID technology.
EVA Air has become the first Asian carrier to adopt the RIMOWA Electronic Tag, the first fully integrated mobility solution for luggage.
British Airways’ Philip Osmond and Portr’s Paul Mewett explain how the new ‘AirPortr + Bag Check-In’ Service could redefine the bag drop experience.
FTE explores how the likes of Hong Kong Airlines, Changi Airport, Malaysia Airlines and Star Alliance are embracing self-service technologies.
Alaska Airlines has launched a self-service bag drop trial at Los Angeles International Airport, reducing the bag drop process to less than 30 seconds.
Copenhagen Airport has announced that it is planning to extend two conveyors, to accommodate the increasing volume of checked baggage.
Lufthansa Group’s Dr. Björn Becker reveals to FTE how a range of initiatives – from auto check-in to Bluetooth-based access control – will enhance the customer experience.
JetBlue’s Joanna Geraghty discusses JetBlue’s trial of e-tags, and considers how the likes of Uber, Lyft and FedEx can help deliver a simplified travel experience.
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