The service enables customers to have bags collected from their home, where travel documents are scanned and validated to complete the check-in process.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The service enables customers to have bags collected from their home, where travel documents are scanned and validated to complete the check-in process.
The first 10 auto bag drop units, developed by ICM, are now live at Narita International Airport’s Terminal 1 South Wing for All Nippon Airways.
Narita International Airport will roll out 72 self-service Auto Bag Drop units, developed by ICM Airport Technics, ahead of the 2020 Tokyo Olympic Games.
Lufthansa’s passengers departing from Madrid Airport can now have their baggage picked up and checked-in from their location of choice.
China Southern Airlines passengers on domestic flights from Baiyun International Airport will be able to check in using BAGTAG starting mid-August.
Airlines across the world earned approximately $28.1 billion in revenue from baggage fees in 2018, according to a report by IdeaWorksCompany and CarTrawler.
According to SITA, airlines that are adding tracking at more points of the baggage journey are seeing a huge improvement in bag delivery globally.
Passengers departing with Thomas Cook Airlines from London Gatwick will now be able to check-in their baggage from their own home.
Using artificial intelligence (AI), Aeromexico’s chatbot, Aerobot, will now be able to respond to passengers’ queries about the location of their luggage.
The self-service bag drop units reduce passenger check-in times, and are currently in use by a number of airlines at Heathrow Terminals 2, 3 and 5.
The partnership with Vanderlande will focus on applying the latest autonomous vehicle technology to the baggage handling process at Hong Kong International Airport.
The new check-in area in the terminal building at Montréal-Trudeau Airport delivers an improved passenger experience with its 16 new self-bag-drop units.
The In-Town Check-In service will enable passengers to carry out all check-in procedures at the downtown facilities before heading to the airport.
A further 15 SITA Scan&Fly self bag drop units will be installed in KLIA2, following the successful implementation of 15 units earlier this year.
The self-service bag drop system, supplied by ICM, will ensure a much simpler and faster check-in and bag drop process in Hongqiao Airport’s renewed T1.
Passengers can use the Scan&Fly technology when flying domestically from Rio de Janeiro and will soon also be able to do so at São Paulo-Guarulhos airport.
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