REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
As US airports try to cope with huge air travel demand this Thanksgiving, two reports warn that capacity constraints will damage the passenger experience at almost all major US airports within a decade.
Low-cost carrier Air Arabia has introduced a check-in facility in a Sharjah city mall, enabling passengers to drop off their bags and collect their boarding pass before going to the airport.
Eleven more UK airports are to adopt full body security scanners, but passengers will be able to opt for a hand-search if they don’t wish to use them.
Swedish airport operator Swedavia has updated its mobile app, which now includes real-time information on gates and boarding, as well as a travel planner tool.
Three Scan&Fly self-service bag drop units have been installed at Geneva Airport as part of a six-month trial exploring the benefits of the combined self-service bag drop.
FTE spoke to Giorgio Medici, Customer Care Manager at SEA Aeroporti di Milano, about the company’s investment in mobile technology to enhance the end-to-end travel experience.
A total of 24 automated border control e-gates that make use of facial recognition technology have been installed at Lisbon Airport.
Sao Paulo-Gaurulhos International Airport is working with IBM to redesign its technology infrastructure to improve data sharing and enhance operational efficiency.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
SITA and ACI have released the 2013 Airport IT Trends Survey, which shows that 95% of airports plan to invest in apps, while 80% will invest in self-tagging and bag drop.
FTE reports on Schiphol’s plans to revolutionise airport security, the Qatar Airways end-to-end passenger experience and plans for a Checkpoint of the Future standard.
FTE spoke to Gatwick Airport’s Nikki Barton, Amadeus’ Patricia Simillon and PhoCusWright’s Norm Rose about minimising the impact of delays on air travellers.
Changi Airport has broken ground on the new Terminal 4, which will include a variety of self-service and automated check-in, bag drop, immigration and boarding options.
Google Indoor Maps and Google Indoor Streetview are now available for all public areas of Gatwick Airport, allowing passengers to take a virtual tour of the terminals.
KLM is trialling a new boarding procedure in which all passengers get an individual boarding number to speed-up the process.
IATA and the Near Field Communication Forum have jointly published a reference guide for air travel stakeholders outlining the potential benefits of adopting NFC technology.
FTE attended the IATA World Passenger Symposium, where distribution, the customer experience and the Checkpoint of the Future were on the agenda.
Get Future Travel Experience news & updates sent to your inbox
