REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Emirates is launching a City Check‑in and Travel Store. This allows passengers to check-in and drop off bags using self-service kiosks or a robotic check-in system, “providing customers with more technology-focused solutions”.
Aeroporti di Roma, ITA Airways and Trenitalia have launched a new intermodality project – FCO Connect – which focuses on customer experience, innovation and sustainability, while simplifying check-in for passengers.
Perth Airport is looking to partner with a world-class operator for its first hotel development, as part of efforts to “make it easier for all passengers to seamlessly connect between regional, domestic and international destinations”.
The Newcastle Airport Terminal Expansion begins this month, with completion scheduled for mid to late 2024. The $110 million project includes significant upgrades, “providing a world-class passenger experience for the region”.
TUI has started offering a home pick-up baggage service in collaboration with Bagpoint. The service is available for all flights booked via TUI that depart from Amsterdam Airport Schiphol and for which online check-in is possible.
London Gatwick Airport has unveiled a new brand identity and refreshed vision focused on delivering a personalised passenger experience, as well as plans to simplify the airport journey and accelerate automation.
Qatar Airways has opened the new Al Mourjan Business Lounge at Hamad Airport. Accessible for passengers travelling in the Premium cabin, the lounge offers a range of facilities to “provide passengers with an immersive experience”.
An innovative, dedicated transit solution has been approved, connecting San José Mineta International Airport and Diridon Station – the city’s two largest transportation hubs – enhancing the customer experience and connectivity.
Airport Dimensions has opened a new airside AMBAAR Club lounge at Porto Alegre International Airport in Brazil as part of its ongoing collaboration with AMBAAR Lounge, providing a “sophisticated and welcoming atmosphere” for travellers.
Virgin Atlantic and charity Guide Dogs are partnering to create a more inclusive air travel experience for those with sight loss. The initiative will offer cabin crew bespoke training to support those flying with a visual impairment.
VINCI Airports is to launch a 14-hectare solar power plant at Lyon-Saint Exupéry Airport. Construction work will begin this autumn for a commissioning in the summer of 2024. It will produce 24 GWh of green electricity annually.
Pittsburgh International Airport and International Airlines Group have launched an innovation partnership that will explore exciting new solutions with the robotics and tech community.
Alaska Airlines is investing $2.5 billion in improvements to enhance the airport experience within its hubs and focus cities, with new technology and what it describes as “a reimagined, more seamless travel experience”.
Aeroporti di Roma – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has opened a new boarding area in Fiumicino Airport’s Terminal 1, “combining technological innovation and attention to the environment”.
A new Plaza Premium Lounge has opened at Adelaide Airport as one of the final pieces of the AU$200 million terminal expansion project that has significantly upgraded international arrivals and departures facilities.
Plaza Premium Group has opened a second lounge at Rome Fiumicino Airport. Located in the Terminal 1 Schengen area, the 400sqm lounge is designed to offer “a luxurious and refined experience to modern travellers”.
Get Future Travel Experience news & updates sent to your inbox
