FTE visited the ZAL TechCenter in Hamburg to find out how successful the collaborative venture has been since it opened its doors in 2016.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>FTE visited the ZAL TechCenter in Hamburg to find out how successful the collaborative venture has been since it opened its doors in 2016.
Students at LASALLE College of the Arts have been invited to conceptualise and design a new innovation lab for Singapore Airlines.
Geneva Airport’s Gilles Brentini and Hamidul Huq talk chatbots, blockchain, robots, startups and improving the passenger experience.
PT Angkasa Pura II has revealed that self-service bag drop is now being trialled at Jakarta’s Soekarno-Hatta International Airport.
The pilot involves the use of biometric facial recognition technology to verify the identities of travellers re-entering the United States from Aruba.
Passengers flying with Lufthansa, SWISS and Austrian Airlines can use the electronic BAGTAG device instead of traditional paper tags.
A trial programme will begin in Terminal 2 in partnership with Southwest Airlines, and rollout is expected to start within the next six months.
With the end of 2017 fast approaching, here we round up some of our most popular original content from each of the last 12 months.
9 to 11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9 to 11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
British Airways, working with Los Angeles International Airport, Vision-Box and US CBP, is trialling biometric self-boarding for international flights.
The artificial intelligence system can provide automated answers to the most common questions without input from a human service agent.
The line-up of robots can perform a variety of tasks, ranging from helping to transport luggage to providing assistance with language translation.
Using Apple Maps on their iPhone or iPad, passengers can navigate through the airport and pinpoint shops, restaurants and other points of interest.
Download the FTE Passenger Experience & Ancillary Think Tank, co-created by Brussels Airlines, Heathrow Airport, Google, Expedia and Datalex experts.
KLM’s interactive, voice-driven pack assistant on Google Home can provide passengers with useful advice and recommendations.
AA passengers flying from London Heathrow to the United States can now have their luggage securely checked-in from any London address.
The chatbot, which is called Kris, will initially be available on the airline’s global Facebook page and will later be made available on singaporeair.com.
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