REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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Find out more >>Content plans: Asiaâs biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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CPHâs Director of Airport Optimisation explains to FTE how sensor-based predictive modelling and self-service systems are helping the airport optimise processing.
Singapore Changi Airport has launched self-tagging and self-service bag drop in Terminal 1 as part of a three-month trial alongside Jetstar Asia.
Dohaâs new Hamad International Airport and home carrier Qatar Airways will trial the Smart Security concept, while the airline has also received the Fast Travel Green Award.
The new Terminal 2 at Heathrow Airport â which includes an array of common use self-service facilities â opened on 4 June, with United Airlines operating 34 flights.
IATA has announced that Aer Lingus, Aeroflot and Qatar Airways will pilot the New Distribution Capability (NDC), which aims to transform the distribution and booking process.
The upgraded Qantas iPhone app is designed to provide a more personal service to passengers by making recommendations throughout their journey.
Frankfurt Airportâs VIP Lounge â which travellers can pay to access regardless of airline or class of travel â has been relocated and now includes a fitness area.
Brisbane Airport is rolling out touch-screen systems across the terminal to enable passengers to provide real-time feedback on their airport experience.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrowâs end-to-end passenger journey across Asia-Pacific
A gathering of air transportâs digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrowâs end-to-end passenger experience
Ryanair will introduce dedicated services for families and business travellers, including fast track security passes and bigger baggage allowances.
London City is the first European airport to offer this baggage delivery service, which allows passengers to have their bags transferred between the airport and central London.
The co-located application centre has opened at Pittsburgh International Airport and allows travellers to choose the programme that best suits their needs.
Aruba Airport will be the test-bed for the forward-thinking âHappy Flowâ pilot, in which biometrics will be used as the main passenger token at all touch-points.
Munich Airportâs Thomas Penner tells FTE how a combination of new technology and ‘old fashioned’ customer service is helping to enhance the passenger experience.
Samsungâs Andy Guile and Asier Sinde outline the companyâs plans in the travel sector, and how airlines and airports can use smartphones and tablets to satisfy the modern day traveller.
As part of an effort to close the air travel industryâs âglaring security gapâ, AirAsia will be the worldâs first airline to trial INTERPOLâs I-Checkit system.
The new version of the Border Xpress Automated Passport Control (APC) kiosk makes use of fingerprint technology and can be used by travellers from 38 countries.
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