Star Allianceâs Justin Erbacci on how 23 airlines have worked together and overcome challenges to create a seamless passenger experience at Heathrow Terminal 2.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
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Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Star Allianceâs Justin Erbacci on how 23 airlines have worked together and overcome challenges to create a seamless passenger experience at Heathrow Terminal 2.
Virgin Atlantic has started its trial of iBeacon technology, which allows Upper Class passengers to receive personalised notifications and offers via their iPhone.
London City Airport has opened the worldâs first Bloomberg Hub, offering passengers a unique, technology-driven experience in the departure lounge.
Air Canada passengers can now make use of the PreCheck expedited security screening programme â the first time the initiative has been extended to include an international carrier.
Travellers who use Cathay Pacific Airwaysâ lounges at Hong Kong International Airport can now access digital newspapers and magazines via their personal electronic devices.
Travellers flying with Indian carrier Jet Airways can now check-in using their mobile phone and have their boarding pass sent directly to their device.
Ranging from thinkpods and recreation areas, to free city tours and yoga rooms, airports and airlines are helping passengers stay calm and productive in the terminal.
Iberia and airberlin are the latest airlines to embrace wearable technology, announcing that they will offer smartwatch boarding passes for Samsung and Pebble devices respectively.
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United Airlinesâ premium passengers will have the choice of two high-end lounges in the new Terminal 2, which will open for operations on 4 June.Â
easyJet has added push notifications to its iPhone app, allowing customers to opt-in to be proactively informed of information relating to check-in and flight status updates.Â
A Recreation Area in Munich Airportâs Terminal 2 is now open and includes reclining seats, ambient lighting and 20 business stations with power outlets. Â
Lufthansa has developed a new home-printed bag tag, along with an RFID-enabled holder, which can initially be used on the Frankfurt-Tokyo Narita route.
The TSA has opened a dedicated PreCheck enrolment centre at Dallas/Fort Worth Airport, making it easier for travellers to register for expedited security screening.
Leeds Bradford Airport is making use of the real-time capabilities of Twitter by proactively notifying passengers of flight and gate updates via direct messages.
Turkish Airlinesâ Senior Vice President Ground Operations explains how the airline is making use of new technology and âtrue Turkish hospitalityâ to improve the passenger experience.
The vast majority of passengers want to be able to use their smartphone to manage flight disruptions, receive real-time updates and search for fares, according to SITAâs âSmart Thinkingâ study.
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