FTE speaks to Christian Poulsen, CIO and VP for Assets & Technology at Copenhagen Airports, about the implementation of a new cloud-based AODB.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
FTE speaks to Christian Poulsen, CIO and VP for Assets & Technology at Copenhagen Airports, about the implementation of a new cloud-based AODB.
The removal of borderless travel within the Schengen Area would require airports to redesign terminals and harm the passenger experience, says ACI EUROPE.
The new Gaming World at Frankfurt Airport features both interactive games projected on monitor walls and separate gaming pedestals.
Qatar Airways is the first airline in the Middle East to achieve Fast Travel Platinum Status in recognition of its investment in self-service technology.
Apple Watch owners flying from Dallas/Fort Worth International Airport can now receive flight information and updates on their smartwatch.
John Whittaker, Air New Zealand’s Group General Manager Airports, talks to FTE about the airline’s biometric bag drop and electronic bag tag plans.
Robot NAO, a 58cm-tall humanoid robot, can communicate with passengers in three languages and can interact with staff via their smart watches.
Passengers will receive proactive notifications and offers via the airport’s app as they pass through the recently refurbished retail area.
Flagship Dining will offer “a one-of-a-kind, pre-flight meal with full tableside service and elegant dining”, according to American Airlines.
The new British Airways app for iPad includes an IFE planner, interactive 3D globe, and a variety of features for Executive Club members.
Passengers can search for, request and book their Uber ride using the American Airlines app, which also provides directions to their Uber pick-up location.
JetBlue Technology Ventures has been launched to help “shape the future travel experience” and will invest in and partner with early stage startups.
The MIA Airport Official 2.0 app is integrated with Miami International Airport’s beacon infrastructure and features “blue-dot”, step-by-step directions.
The Lounge Shopping, Inflight Shopping and Taste & Travel services will leverage digital technology and a delivery service in an attempt to boost revenues.
FTE explores how airports are placing a focus on relaxation, entertainment and escapism to improve wellbeing and the terminal experience.
The £80 million Pier 5 redevelopment has seen gate areas extended, arriving and departing passenger flows separated, and the number of aircraft stands increased.
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