On the Ground News

Passengers booking a flight with Aeromexico can pay an extra $15 for the new Concierge Service, which offers bespoke information on the flight, destination, entertainment options and more.

FTE was shown around Heathrow Airport’s Terminal 2 by Development Director John Holland-Kaye, who highlighted how common use kiosks, self-tagging, bag drop and self-boarding will help to provide a great passenger experience.

Four Type22 Scan&Fly self-bag drop units have been installed at Paris Charles de Gaulle Airport and will initially be trialled for a period of three months. 

Aéroports de Montréal has completed the conversion of eight bag drop stations into self-service systems, allowing all US-bound passengers to make use of self-service bag drop.   

Turkish Airlines has opened its expanded flagship lounge at Atatürk Airport, which includes a golf simulator, library, billiards area, tea garden and massage beds.

Business travellers will soon have access to a new business centre in Heathrow’s Terminal 5, where they can check emails, hold conference calls and print documents. 

Virgin Atlantic has launched a trial of Google Glass and Sony Smartwatch technology at London Heathrow to provide next-generation customer service. 

FTE spoke to Paul Kehoe, Chief Executive of Birmingham Airport, and Philip Cox-Hynd, Co-Founder of Harley Young, about how to effectively manage change during a major transition.