REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Edmonton International Airport (EIA) has unveiled a new baggage system celebrating local sports teams as part of the Domestic-International Passenger Lounge expansion.
American Airlines has launched a new baggage delivery service that allows passengers to bypass baggage reclaim and have their bags delivered to a home address.
A new system developed by SITA and BCS has been implemented at Brisbane Airport, enabling Jetstar passengers to self-tag and drop off their bags without any assistance.
Iberia has been recognised by IATA for its ongoing efforts to improve baggage handling at Madrid-Barajas Airport as part of the Baggage Improvement Programme.
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In an interview with FTE, Thierry Antinori, Executive VP for Passenger Sales Worldwide, Emirates, outlined some of the airline’s initiatives on the ground to improve the passenger experience.
With the Olympics fast approaching, Heathrow is planning a number of special measures, including a temporary terminal, offsite check-in, bag drop and volunteers.
Swissport International has launched an innovative self-service baggage solution, which means passengers no longer have to queue to report lost baggage.
British Airways has chosen London City Airport as its second airport location worldwide to offer self-tagging facilities for checked-in baggage.
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Montréal-Trudeau has become the first airport in North America to offer passengers self-service bag drop facilities.
In the second instalment of our four-part report on the highly successful FTE Asia ‘Unconference’ sessions, we round-up the key findings from the self-tagging and bag drop workshop.
The first stage of Edmonton International Airport’s (EIA) new baggage handling system has been completed as part of the ongoing ‘Expansion 2012’ project.
Armando Brunini, Managing Director, Aeroporto di Bologna, outlined the airport’s plans for common bag drop in an exclusive interview with FTE’s Ross Falconer.
Bangalore Airport’s Sridhar.C.K, Senior Manager – Terminal Operations, discusses the airport’s future plans, including self-tagging and bag drop.
Emirates’ new baggage delivery service at Dubai International Airport allows passengers to have their baggage collected and delivered directly to them.
Paris-Orly Airport has introduced an innovative two-step self-service bag drop, which allows passengers to check-in their bag in just 30 seconds.
Passengers travelling from Italy’s Bologna Airport will be able to check-in and drop off their bags at a fully automated self-service kiosk from next September.
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