Austrian Airlines has released a new Facebook Messenger virtual assistant to help travellers get flight and destination information within seconds.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Austrian Airlines has released a new Facebook Messenger virtual assistant to help travellers get flight and destination information within seconds.
Finavia has launched a staff exchange programme with Beijing Capital International Airport to help staff learn about Chinese service culture.
Dubai Airports has partnered with Huawei to design and build the world’s first Tier III certified Modular Data Centre Complex at DXB.
Air Canada has opened its new Maple Leaf Lounge at Newark Airport, which complements its existing US lounges in LaGuardia and Los Angeles airports.
Heathrow Airport has launched a new social media tool called ‘Go Heathrow’, which allows passengers to find and book flights on Facebook.
IAG has launched a new initiative, ‘Hangar 51’, to offer start-ups the opportunity to develop solutions for several key areas of the aviation industry.
Japan Airlines has announced a partnership with Priority Pass to offer JAL Mileage Bank members the opportunity to access over 950 lounges worldwide.
FTE speaks to IATA’s Vinoop Goel about the trials of Smart Security, the reaction from passengers and the next steps for the project.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
Four typhlographic terminals have been installed at Warsaw Chopin Airport to help simplify the airport experience for visually impaired travellers.
KLM is trialling artificial intelligence technology as a means to help answer the significant number of questions that it receives on social media.
The investment includes the introduction of the latest x-ray sortation operation for baggage screening and the installation of more self-service kiosks.
FTE explores how the likes of Hong Kong Airlines, Changi Airport, Malaysia Airlines and Star Alliance are embracing self-service technologies.
GOAA has released plans about its new ‘video wall’ at Orlando International Airport, which it hopes will further enhance the passenger experience.
Alitalia’s Aubrey Tiedt reveals how the carrier plans to further enhance its passenger experience and become one of Europe’s leading airlines.
Dubai Airports has commissioned work on a project that will expand the number of A380 contact stands at Dubai International Airport’s Concourse C.
The new lounge is the second-largest Delta Sky Club and includes floor-to-ceiling windows offering a panoramic skyline view of Atlanta.
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