On the Ground News

The SITA Passenger IT Trends Survey highlights an upward trend in passenger satisfaction, with self-service adoption also on the rise.

Skyscanner’s Facebook Messenger bot enables the company to communicate with consumers in an automated yet conversational manner on the social media platform.

TSA Administrator Peter Neffenger outlines how inspiration from European airports and closer collaboration with US airports will help drive improvements.

Thanks to “Leo”, bags are collected, checked in, transported and loaded onto the correct flight without ever having to enter the terminal building.

Fraport has embraced the principle of “open innovation” with the launch of the Frankfurt Airport Innovation Challenge.

Finavia is trialling the new scanner as part of its efforts to expedite the security screening process while maintaining the highest levels of security.

easyJet has unveiled a prototype called “Sneakairs”, which could help travellers navigate new destinations with ease thanks to embedded technology.

FTE spoke to easyJet’s Sophie Dekkers and Gatwick Airport’s Guy Stephenson about the passenger experience implications of the new bag drop zone in North Terminal.