The J.D. Power 2016 North America Airline Satisfaction Study shows that overall customer satisfaction has increased to its highest level since 2006.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asiaâs biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>The J.D. Power 2016 North America Airline Satisfaction Study shows that overall customer satisfaction has increased to its highest level since 2006.
Why airlines, airports and their partners must foster an innovation culture, embrace data sharing, share responsibility and risk, and take action today.
The Dubai Premium Lounge features private family zones, shower facilities, spacious seating areas and serves international cuisine.
Delta says the investment in Radio Frequency Identification (RFID) technology will deliver superior baggage tracking and increased transparency.
Computed tomography (CT) security screening equipment, an automatic tray return system and a new body scanner machine are being trialled at Changi Airport.
Samsonite has launched its new âTrack&Goâ technology, which allows travellers to track their suitcase via the Travlr by Samsonite app.
FTE speaks to Fred Warren, Creative Director, Connected Digital Services, Microsoft, about how airlines can use bots to improve the customer experience.
Auto check-in, new app features, simplified payment and a new Leisure Plus bundle fare feature in Ryanairâs customer experience improvement plans.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrowâs end-to-end passenger journey across Asia-Pacific
A gathering of air transportâs digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrowâs end-to-end passenger experience
From self-service bag drop to a single passenger token, Hamad International Airport is embracing new technology to create a seamless âsmart airportâ.
The Grab app continues to expand its footprint, with mobile-based food and beverage pre-ordering now available at three more US airports.
Australiaâs Department of Immigration and Border Protection has partnered with SITA to run automated checks on all passengers departing the country.
FTE speaks to Laila Ben Salah, KLMâs Manager Product Innovation, about the final Spencer demonstration in which the robot interacted with passengers at AMS.
Hong Kong Airlines has revealed that it will introduce six self-service bag drop machines at Hong Kong International Airport.
The Silicon Valley-based startup lab recently launched by JetBlue has selected data science company FLYR as its first investment.
The deal with Skyscanner will enable Dublin Airport to benefit from unique insight into passengersâ planning and search preferences.
FTE takes a look at a variety of solutions, ranging from offsite self-tagging and wayfinding apps to single biometric tokens and autonomous transportation.
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