Air France KLM’s Manuel van Lijf and Dr. Nicola Tomatis, CEO of BlueBotics, spoke to FTE about the viability of replacing human customer service agents with robots.

Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds, who will inspire one another and reimagine travel together.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Air France KLM’s Manuel van Lijf and Dr. Nicola Tomatis, CEO of BlueBotics, spoke to FTE about the viability of replacing human customer service agents with robots.
Virgin Atlantic is offering passengers a new Guest List package, which includes a chauffeur driven car service, priority baggage, fast track security and Clubhouse access.
New Zealand Customs Service and Auckland Airport are trialling SmartGate Plus – a one-step biometric e-gate system that enables self-service customs processing.
The Transportation Security Administration (TSA) is planning to make its PreCheck programme widely available at a cost of $85 per passenger.
FTE speaks to Billund Airport, British Airways and Edinburgh Airport about the long-term viability of bag drop and home-printed and permanent bag tags.
Tampa Airport’s Flight-in-Sight provides real-time information on arriving flights as passengers wait at the gate. The airport has also updated its free WiFi.
Aer Lingus Regional has announced a passport and Customs pre-clearance service for Birmingham-based passengers travelling to the US through Dublin.
FTE editor Ryan Ghee was on-site at Madrid-Barajas Airport for the launch of My Bag Tag by Iberia – the first airline to permanently implement home-printed bag tags.
United Airlines is refreshing its mobile app for iPhone, Android and BlackBerry. It will also offer mobile boarding pass scanning at over 220 domestic airports.
Killeen-Fort Hood Regional Airport in Texas has implemented SITA’s AirportConnect Open common-use platform, and installed sophisticated FIDS.
BA is to trial an electronic bag tag. Customers simply hold their smartphone over the tag, which updates with a unique barcode containing their flight details.
Miami International Airport is implementing new self-service technologies and virtualisation as part of its US$6.4 billion capital improvement programme.
Friends and family can now wish passengers a personalised goodbye, as Brisbane Airport becomes the first in Australia to allow visitors to publicly share SMS messages on its digital LED screens.
Scientifically engineered, around the clock sleeping suites have been introduced at Dallas/Fort Worth Airport. The high-tech Minute Suites are part of DFW’s $2.3 billion Terminal Renewal and Improvement Program to redefine the global gateway as the ultimate in first class.
Travellers at Scotland’s busiest airport can now check in their bags in just 30 seconds with the launch of its latest state-of-the-art facility, the UK’s first multi-airline bag drop.
The aircraft manufacturer has made a next-generation step in baggage technology with the unveiling of its innovative ‘smart’ luggage prototype, which features an embedded RFID chip that can be tracked using the ‘Find my Bag’ function of the bag’s accompanying iPhone app.
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