REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Tour on 9th hosted by GOAA; Networking Day on February 10th
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing â co-located to deliver the regionâs most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the âCES of Aviationâ taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 â uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
ICM Airport Technics has signed a framework agreement with Heathrow Airport and been awarded a contract by AĂŠroports de Paris for the roll out of its bag drop units.
New common use self-service check-in kiosks and bag drop units have been installed in Terminal 1 to help reduce queues at the manned check-in counters.
Indianapolis International Airport has adopted a novel approach to customer service by introducing the âDouble Robotâ to roam the terminal and help answer passenger queries.
U.S. Customs and Border Protectionâs Daniel Tanciar discusses the impact of Automated Passport Control, Mobile Passport Control and dedicated airport action plans.
British Airways passengers arriving at London City Airport from Edinburgh and Glasgow can make use of the Carousel Collection and onward delivery services.
Edinburgh Airport has become the latest company to embrace wearable technology, having equipped members of its customer welcome team with Google Glass.
Miami International Airport has become the first airport in the world to have a complete and open deployment of beacons, covering the terminals, skytrain and car parks.
Forty Automated Passport Control (APC) kiosks have been installed at Los Angeles International Airport to speed-up customs processing.
9-11 June 2026, Dublin, Ireland
A gathering of air transportâs digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9-11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrowâs end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrowâs end-to-end passenger journey across Asia-Pacific
FTE took a tour of London Stansted Airport to find out how the ÂŁ260 million transformation project is helping to improve the passenger experience.
United is working with OTG to install 10,000 power points and 6,000 iPads, which passengers can use to track their flight and make F&B and retail purchases.
Passengers flying from the UK to the US could soon undergo preclearance customs checks ahead of departure, according to reports this week.
Virgin Australia has introduced its first âPremium Exitâ, which offers direct access to the departure pier from the lounge at Melbourne Airport.
A total of 62 e-gates, which make use of face, iris and fingerprint recognition technology, have been installed at Dohaâs Hamad International Airport.
Hilton Worldwideâs Josh Weiss outlines the companyâs smartphone strategy and explains how Hilton can work with airlines to improve the end-to-end travel experience.
Dallas/Fort Worth Airport has released a new version of its app complete with a âVoice Conciergeâ service to help passengers make the most of their time in the terminal.
Australian Customs and Border Protection Service has announced that automated border control e-gates will be introduced for departing passengers.
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