FTE spoke to easyJet’s Sophie Dekkers and Gatwick Airport’s Guy Stephenson about the passenger experience implications of the new bag drop zone in North Terminal.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
FTE spoke to easyJet’s Sophie Dekkers and Gatwick Airport’s Guy Stephenson about the passenger experience implications of the new bag drop zone in North Terminal.
Delta says the investment in Radio Frequency Identification (RFID) technology will deliver superior baggage tracking and increased transparency.
Samsonite has launched its new “Track&Go” technology, which allows travellers to track their suitcase via the Travlr by Samsonite app.
Hong Kong Airlines has revealed that it will introduce six self-service bag drop machines at Hong Kong International Airport.
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The AirPortr baggage delivery service is now available for passengers arriving at and departing from all terminals at London Heathrow Airport.
Five of the new bag drop units equipped with biometric cameras have been installed at Auckland Airport, and eight more will be added in early 2016.
Heathrow Airport has become the third London airport to offer the on-demand baggage delivery service, which enables bag-free travel to and from the airport.
Airports Authority of India has started the rollout of the new baggage management system, which will be introduced at all 38 of its airports.
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Domestic and international travellers flying with American Airlines can now track their bags in real time via a dedicated page on the carrier’s website.
Airport Authority Hong Kong has signed an agreement with Rockwell Collins for the installation of 120 of Type22’s common use self-service bag drop units.
RIMOWA Electronic Tag is the first fully integrated mobility solution for luggage and features an embedded digital bag tag.
Home-printed bag tags are now available for all SWISS flights out of Zurich and Geneva, as well as selected inbound flights from non-EU airports.
An industry insider tells FTE that permanent electronic bag tags will be commonplace within 12 months and could pave the way for a digital passenger smartcard.
Passengers arriving at or departing from Gatwick Airport can make use of the AirPortr luggage delivery service, which is designed to offer “luggage freedom”.
High uptake of self-service bag drop has convinced Geneva Airport to install three additional units, which can be used by seven airlines’ passengers.
Brussels Airlines’ Pedro Casimiro reveals that the carrier is working on a permanent bag tag, and plans to launch the product before the end of 2018.
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