On the Ground: Baggage

Cathay Pacific says the introduction of self-service technology at Gatwick Airport can reduce the check-in and bag drop process to less than 60 seconds.

Fiji Airways’ Rowan Chalmers discusses the Resort Check-in service, which allows passengers to check-in themselves and their bags in the hotel lobby. 

Frontline staff in the baggage reclaim hall at Frankfurt Airport can now provide immediate assistance to passengers whose bags have been mishandled.

İGA, the contractor and designated operator of Istanbul New Airport, is investing in baggage tracking, bag drop, e-gates and an advanced mobile app.

Virgin Australia has piloted the OACIS solution at the Sydney Overseas Passenger Terminal, allowing passengers to utilise offsite check-in and bag drop.

easyJet’s ‘Hands Free’ baggage service allows passengers to check in their hand luggage at a bag drop desk, where the bag will be tagged as priority.

The Customer Baggage Notification alerts passengers of the status of their checked bags and offers proactive support if luggage has been mishandled. 

IATA and Airlines for America have launched a global baggage tracking campaign with the goal of reducing mishandled bags and increasing efficiency.