Heathrow Airport has started a programme to teach staff members about dementia, in order for them to provide the best experience for passengers with the illness.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Heathrow Airport has started a programme to teach staff members about dementia, in order for them to provide the best experience for passengers with the illness.
Two Chinese airports, Pudong and Hongqiao, have added an extra security check for all passengers as they enter the airport terminal.
Malaysia Airlines’ Economy Class passengers flying from Kuala Lumpur now have to print their own bag tags before proceeding to a bag drop counter.
Hong Kong Airlines has received the Green Certificate in IATA’s Fast Travel programme, following its implementation of airport self-service.
A new virtual tour experience is now available from Munich Airport, offering a full interactive map of the terminals.
Milan Malpensa and Linate airports have launched a new app that uses beacon technology to give passengers personalised information about their flight.
Skype users can interact with the bot, which can search for flights, display live prices and provide links to pages to complete the booking process.
Lufthansa Group’s Dr. Björn Becker reveals to FTE how a range of initiatives – from auto check-in to Bluetooth-based access control – will enhance the customer experience.
09 to 11 Sep 2025, California
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Icelandair’s new Facebook Messenger Stopover Bot allows travellers to search for flights and stopovers using the Facebook Messenger app.
Jazeera Airways has unveiled its new lounge for business class customers flying from Kuwait International Airport.
Colombian travellers will be able to apply to be Global Entry members, after U.S. Customs and Border Protection announced eligibility for the country’s citizens.
Denver International Airport has completed the installation of almost 10,000 charging outlets in its terminal.
Virgin America has unveiled its new mobile application, which integrates with Spotify to give travellers destination-specific playlists.
Etihad Airways has opened its first lounge for business and first class customers in the Tom Bradley International Terminal at Los Angeles International Airport.
JetBlue’s Joanna Geraghty discusses JetBlue’s trial of e-tags, and considers how the likes of Uber, Lyft and FedEx can help deliver a simplified travel experience.
Dublin Airport has opened a new lounge, called ‘51st&Green’, for premium passengers travelling between Ireland and the United States.
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