REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
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Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
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The automated border control system at Amsterdam Airport Schiphol is expected to process its 1-millionth passenger before the end of 2012, just nine months after going live.
Passengers arriving at Wellington Airport are in for a surprise following the installation of a 13-metre long Gollum sculpture in the ‘Middle of Middle-earth’ terminal.Â
A total of 19 self-service bag drop systems will be in place at Munich Airport by the end of November, while 16 new units will be installed at Frankfurt Airport.
Passengers travelling through Heathrow Airport’s T5 can relax in a new pop-up park, which includes grass, hedges and plants, a dedicated menu and views of the airfield.
Aéroports de Paris has released details of a six-year redevelopment programme for Paris-Orly Airport, which will see the two terminals merged into a single facility to transform the passenger experience.
The 2012 SITA Passenger Self-Service Survey has revealed that passengers want more self-service and mobile-based offerings to help improve the travel experience.
FTE caught up with Scott Stanley, Gatwick Airport’s COO, and Dean Oughton, Assistant Director, Border Force Gatwick, at the airport’s FTE Award celebration.
Kjeld Zacho Jørgensen, CEO of Billund Airport, explained to FTE how the airport’s new home-printed bag tag solution will revolutionise the passenger experience.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
SITA’s BagManager technology has been implemented by SATS at Singapore Changi to manage the 15 million bags it handles each year.
San Diego International Airport has commissioned a New Media Lounge – a unique and interactive facility designed to represent the destination of San Diego.Â
Interactive virtual assistants that can respond to specific passenger enquiries in English and Arabic have been installed at Dubai International Airport.
Warsaw Chopin Airport has installed 15 new common use self-service kiosks, which allow passengers to check-in and self-tag their bags.
Edmonton International Airport (EIA) has unveiled a new baggage system celebrating local sports teams as part of the Domestic-International Passenger Lounge expansion.
British Airways passengers flying from Leeds Bradford International Airport (LBA) can now check-in on their smartphone and download a mobile boarding pass.
Dubai International Airport has installed a new alpha-numeric signage system to improve passenger wayfinding across the airport.
The Transportation Security Administration’s (TSA) expedited screening programme, PreCheck, has been extended to Philadelphia International Airport.
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