In this deep-dive interview, Jill Fraser, Transformation Programme Delivery Director, shares how the next phase of the Manchester Airport Transformation Programme will “revolutionise the customer experience”.

Content plans: Tour on 9th hosted by GOAA; Networking Day on February 10th
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 – uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
In this deep-dive interview, Jill Fraser, Transformation Programme Delivery Director, shares how the next phase of the Manchester Airport Transformation Programme will “revolutionise the customer experience”.

Munich Terminal 1 Airline Club, a group of carriers operating from Terminal 1 at Munich Airport, has adopted Amadeus cloud technology to simplify and improve the passenger service operations of its members.

Airports Authority of India has reached an agreement with SITA for the adoption of cloud-based technologies for passenger and baggage processing across 43 airports, “ensuring a seamless passenger experience”.

The TSA has approved airside-to-airside motorcoach operations for American Airlines passengers travelling on Landline-operated motorcoaches from Allentown/Bethlehem and Atlantic City to Philadelphia Airport.

Heathrow has partnered with Mr. Men Little Miss to create a mobile game to entertain young travellers at the airport over the summer period, to make “the airport experience as fun and stress-fee as possible”.

Emirates has partnered with Extime at Paris CDG Airport to offer premium travellers a new exclusively dedicated lounge space in Terminal 1, while the renovation of Terminal 2 continues until July 2024.

The design for Poland’s new CPK Airport has been unveiled, illustrating the terminal, main railway station and public transport interchange. The concept is centred on “enhancing the experience of travel”.

Los Angeles World Airports – host of FTE Global (19-21 September) – has begun the next phase of its Capital Improvement Program at Los Angeles International Airport, the Midfield Satellite Concourse South.

PortsToronto has announced that US CBP Preclearance will be introduced at Billy Bishop Toronto City Airport, contributing “immensely to the convenience and seamless experiences that passengers expect”.

Alstef Group – a member of the FTE BIWG – has been awarded the contract for the design, supply, installation, testing, and commissioning of a new baggage handling system at Gwalior Airport in India.

Edinburgh Airport is to install eight computed tomography (CT) scanners, supplied by Smiths Detection, meaning passengers will no longer need to remove electronic devices, liquids, and gels from hand baggage.

Kempegowda International Airport Bengaluru (BLR Airport) in partnership with Materna IPS, a member of the FTE BIWG, has equipped the new T2 with 34 Self Bag Drop systems to optimise the passenger journey.

Frankfurt Airport’s VIP Services has opened a new VIP Terminal. The 1,700sqm two-level facility is located in arrivals area A of Terminal 1 and aims to “offer passengers a new, luxurious travel experience”.

A key element that makes FTE events unique is our carefully-curated content. View the inspiring video content from the FTE Dublin 2023 conferences, including keynotes, presentations and panel sessions.

London Gatwick Airport has launched the biggest-ever transformation of its North Terminal. The project, due to be completed in early 2024, aims to provide passengers with a more personalised experience.

Air France has opened of its refurbished lounge at San Francisco Airport. The lounge has been expanded by 90sqm to 565sqm, with new spaces and more services, and is described as “a real haven of peace”.
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