São Paulo’s Guarulhos International Airport has started testing immigration e-gates ahead of a permanent installation in Terminals 2 and 3 in August.
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REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
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Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>São Paulo’s Guarulhos International Airport has started testing immigration e-gates ahead of a permanent installation in Terminals 2 and 3 in August.
Airports Company South Africa (ACSA) has launched a new app for all nine of its airports, which can be synchronised with rail and bus timetables to simplify the travel experience.
FTE explores the new passenger-focused guidelines from ACI EUROPE, which provides a practical tool to help airports improve their passenger experience.
Qatar Airways has announced the introduction of My Q-Tag, a home-printed bag tag that can be used by passengers flying to 103 destinations from Doha.
Chicago Department of Aviation has teamed up with SpringHill Suites by Marriott, the TSA and others to create a more relaxing security checkpoint akin to a hotel lobby.
Doha’s new Hamad International Airport and home carrier Qatar Airways will trial the Smart Security concept, while the airline has also received the Fast Travel Green Award.
The new Terminal 2 at Heathrow Airport – which includes an array of common use self-service facilities – opened on 4 June, with United Airlines operating 34 flights.
IATA has announced that Aer Lingus, Aeroflot and Qatar Airways will pilot the New Distribution Capability (NDC), which aims to transform the distribution and booking process.
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Finavia’s TravelLab allows passengers to trial and review prototypes of new services and facilities, ranging from airport yoga to interactive information screens.
Gatwick Airport has launched its ‘Summer of Care’ campaign, in which 30 members of staff will be on-hand to assist passengers in the terminal.
FTE explores how innovations like kerbside lounge access and Passenger Relations Officers can improve the travel experience for premium passengers.
FTE explores how Skype Translator could be used by airlines, airports and travel industry suppliers to improve cross-language customer service.
The upgraded Qantas iPhone app is designed to provide a more personal service to passengers by making recommendations throughout their journey.
Frankfurt Airport’s VIP Lounge – which travellers can pay to access regardless of airline or class of travel – has been relocated and now includes a fitness area.
Brisbane Airport is rolling out touch-screen systems across the terminal to enable passengers to provide real-time feedback on their airport experience.
Ryanair will introduce dedicated services for families and business travellers, including fast track security passes and bigger baggage allowances.
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