On the Ground News

Frankfurt Airport’s VIP Lounge – which travellers can pay to access regardless of airline or class of travel – has been relocated and now includes a fitness area.

Brisbane Airport is rolling out touch-screen systems across the terminal to enable passengers to provide real-time feedback on their airport experience.

Ryanair will introduce dedicated services for families and business travellers, including fast track security passes and bigger baggage allowances.

London City is the first European airport to offer this baggage delivery service, which allows passengers to have their bags transferred between the airport and central London.

The co-located application centre has opened at Pittsburgh International Airport and allows travellers to choose the programme that best suits their needs.

Aruba Airport will be the test-bed for the forward-thinking ‘Happy Flow’ pilot, in which biometrics will be used as the main passenger token at all touch-points.

Munich Airport’s Thomas Penner tells FTE how a combination of new technology and ‘old fashioned’ customer service is helping to enhance the passenger experience.

Samsung’s Andy Guile and Asier Sinde outline the company’s plans in the travel sector, and how airlines and airports can use smartphones and tablets to satisfy the modern day traveller.