Phoenix Sky Harbor International Airport will install 12 Automated Passport Control (APC) kiosks to help cut passenger waiting times at immigration.
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Find out more >>Phoenix Sky Harbor International Airport will install 12 Automated Passport Control (APC) kiosks to help cut passenger waiting times at immigration.
Etihad Airways has introduced mobile boarding passes, which can be used by travellers flying with the Abu Dhabi-based carrier from 13 cities.
Frankfurt Airport has become the first airport in Germany to offer passengers unlimited access to complimentary Wi-Fi as part of the ‘Great to Have You Here!’ programme.
FTE met with Vueling CEO Alex Cruz who explained why he doesn’t like the “low-cost carrier” tag and how the airline will improve the passenger experience.
Las Vegas McCarran International Airport will install biometric-based CLEAR security lanes later this year, expediting the process for pre-registered travellers.
The CEOs of Virgin Atlantic, San Diego International Airport and IATA discuss how IT advancements and new technology will help improve the passenger experience.
American Airlines has installed iBeacons across Terminal D at Dallas/Fort Worth International Airport to help improve passenger wayfinding via the carrier’s iOS app.
Copenhagen Airport has completed a trial of Google Glass, having equipped two members of its airport service team with the devices in a pilot undertaken with SITA Lab.
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Travellers from the 38 countries participating in the US Department of State’s Visa Waiver Program can now use the automated passport control kiosks at Miami International Airport.
São Paulo’s Guarulhos International Airport has started testing immigration e-gates ahead of a permanent installation in Terminals 2 and 3 in August.
Airports Company South Africa (ACSA) has launched a new app for all nine of its airports, which can be synchronised with rail and bus timetables to simplify the travel experience.
FTE explores the new passenger-focused guidelines from ACI EUROPE, which provides a practical tool to help airports improve their passenger experience.
Qatar Airways has announced the introduction of My Q-Tag, a home-printed bag tag that can be used by passengers flying to 103 destinations from Doha.
Chicago Department of Aviation has teamed up with SpringHill Suites by Marriott, the TSA and others to create a more relaxing security checkpoint akin to a hotel lobby.
Oslo Airport has installed six self-service information kiosks, which passengers can use to find directions and estimated walking times to various points in the terminal.
UK-based leisure carrier Monarch has added roaming Airport Customer Experience (ACE) hosts in nine airports to assist passengers in the departure hall.
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