REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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Human Recognition Systems has successfully trialled its passenger experience of the future at Gatwick Airport, using biometric technology and a specially developed app to create a personalised airport journey.
The passenger experience of the future is one that is personalised, portable and full of flexibility says IATAâs Head of Passenger Experience Paul Behan, who gave FTE his insight into the airport journey of 2020 ahead of his participation in FTE Asia 2013 in May.
New Yorkâs JFK Airport is to be the location of Airspace Loungeâs third facility, offering luxury and comfort to passengers for a one-off fee.
Finavia reports that the number of travellers using the free WiFi access at Helsinki Airport has increased massively in the last 12 months.
Copenhagen Airport has this week introduced automated boarding pass scanners to increase both customer satisfaction and capacity.
New information kiosks at Frankfurt Airport will be capable of reading boarding passes â good news for passengers at the airport with the highest number of passengers utilising self-service check-in and self bag drop.
Free WiFi is a must for airports, not only as a convenience for the passenger, but also as a vital tool for communicating with travellers. What models may be used to provide free WiFi in the future?
An innovative thermo-conductive infrared scanner that emits no radiation and protects the privacy of passengers recently completed a successful live test at Bristol Airport. The technology also integrates with identification and biometric devices – are we a step closer to the ‘checkpoint of the future?’
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrowâs end-to-end passenger journey across Asia-Pacific
A gathering of air transportâs digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrowâs end-to-end passenger experience
Iberiaâs Project Ăgora is creating a seamless travel experience at Madrid-Barajas Terminal 4. A current focus is on baggage innovations at check-in & arrivals.
Athens International Airport is enhancing the travel experience for its passengers, with innovations such as Virtual Assistants, branded video walls, dynamic âTime-to-Gateâ monitors and an âInternet islandâ.
Vancouver Airport Authority has signed a five-year contract with ARINC airport systems that will see the implementation of cutting-edge CUPPS technology.
Qatar Airways has launched a new mobile application for Android, BlackBerry and iPhone devices, alongside a new mobile website. The developments are part of Qatar Airwaysâ passenger-focused initiatives designed to enhance the travel experience.
Passengers will be able to check-in while on their way to the airport or once they arrive at departures with airBalticâs improved mobile service, which permits check-in until an hour before departure.
Several new airlines have joined Budapest Airportâs convenient Fast Track service, which is designed to enhance the passenger experience by bypassing airport security queues. The service is available to passengers on participating airlines.
Patrons of the new lounge at Selangorâs Sultan Abdul Aziz Shah Airport donât need a membership card or first class ticket; instead they can gain admission just by flashing their car keys.
Dallas/Fort Worth (DFW) International Airport has launched its official mobile app for smartphones. The app provides the latest information and updates regarding flights, parking, shops, restaurants and airport services. The appâs push notification feature is said to be a first for airport-developed apps, notifying passengers who request information about changes to flight details.
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