Branded Departure Gate Lounges, ‘Time to Gate’ informative monitors and Virtual Assistants can now be found at Athens International Airport.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Branded Departure Gate Lounges, ‘Time to Gate’ informative monitors and Virtual Assistants can now be found at Athens International Airport.
Chinese Personal Shoppers have been introduced at Frankfurt Airport to assist Chinese passengers in the retail area, before escorting them to their departure gate.
Air New Zealand has installed new fast track kiosks at Sydney Airport, allowing select international passengers to print their own bag tags along with their boarding pass.
Riga International Airport has installed security e-gates at the entrance to the border control area to reduce queuing times and improve passenger handling.
The two busiest airports in Indonesia have deployed roving check-in desks – described as “check-in desks on wheels” – to ease congestion at peak times.
The automated border control system at Amsterdam Airport Schiphol is expected to process its 1-millionth passenger before the end of 2012, just nine months after going live.
Passengers arriving at Wellington Airport are in for a surprise following the installation of a 13-metre long Gollum sculpture in the ‘Middle of Middle-earth’ terminal.
A total of 19 self-service bag drop systems will be in place at Munich Airport by the end of November, while 16 new units will be installed at Frankfurt Airport.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
Passengers travelling through Heathrow Airport’s T5 can relax in a new pop-up park, which includes grass, hedges and plants, a dedicated menu and views of the airfield.
Aéroports de Paris has released details of a six-year redevelopment programme for Paris-Orly Airport, which will see the two terminals merged into a single facility to transform the passenger experience.
Automated iris and facial recognition systems are to be installed at Dubai Airport’s Terminal 3 to speed-up and secure the immigration process.
Changi Airport Group has launched a new iChangi HD app for the iPad, which offers real-time flight information, terminal maps and 360-degree visuals of airport attractions.
A self-service bag drop system has been installed at Stockholm Arlanda Airport, allowing passengers to print their own bag tags either at the airport or at offsite locations.
Six new PARAFE automated border control e-gates have been installed at Paris-Charles de Gaulle Airport to simplify passenger processing at border control checkpoints.
The 2012 SITA Passenger Self-Service Survey has revealed that passengers want more self-service and mobile-based offerings to help improve the travel experience.
FTE caught up with Scott Stanley, Gatwick Airport’s COO, and Dean Oughton, Assistant Director, Border Force Gatwick, at the airport’s FTE Award celebration.
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