The landmark deal between Etihad Airways and IBM will enable the carrier to leverage cloud-based services and cognitive computing system IBM Watson.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asiaâs biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>The landmark deal between Etihad Airways and IBM will enable the carrier to leverage cloud-based services and cognitive computing system IBM Watson.
The investment in airport lounges, premium transfers and customer service follows a significant investment in improving the onboard experience.
Airports Authority of India has started the rollout of the new baggage management system, which will be introduced at all 38 of its airports.
The FTE Collaboration Forum empowered industry executives to exchange thoughts, ideas, frustrations and potential ways forward on topics such as data sharing.
The app will allow passengers to plan their IFE experience on the ground, before synchronising their device with the embedded system onboard the aircraft.
The Apple Watch compatible Brisbane Airport app offers passengers easy access to flight status updates, Digital Departure Cards and their car park location.
Alaska Airlines has become just the second North American carrier to achieve Fast Travel Platinum status, which recognises airlinesâ self-service efforts.
RIMOWA Electronic Tag is the first fully integrated mobility solution for luggage and features an embedded digital bag tag.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrowâs end-to-end passenger journey across Asia-Pacific
A gathering of air transportâs digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
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Home-printed bag tags are now available for all SWISS flights out of Zurich and Geneva, as well as selected inbound flights from non-EU airports.
Perth Airport will deploy Amadeusâ Airport Common Use Service (ACUS) as it continues with its extensive AUD$1 billion infrastructure transformation.
Air Astana has launched MyUpgrade, an online tool that allows Economy Class customers to bid for an upgrade to Business Class ahead of their flight.
The new San Francisco Club is twice the size of the old lounge and includes bespoke artwork, a premium bar, high-end menu, and views over the runway and bay.
An industry insider tells FTE that permanent electronic bag tags will be commonplace within 12 months and could pave the way for a digital passenger smartcard.
The carrier says the introduction of the new fare structure, which features eight different booking options, is designed to increase transparency at the point of booking.
The new lounge includes distinct zones dedicated to dining, working and relaxing, and is open to Qantas Business, Platinum and Platinum One frequent flyers.
The âtotally customer-drivenâ investment follows the recent completion of a project to improve the departure hall experience for passengers.
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