The new lounge includes distinct zones dedicated to dining, working and relaxing, and is open to Qantas Business, Platinum and Platinum One frequent flyers.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>The new lounge includes distinct zones dedicated to dining, working and relaxing, and is open to Qantas Business, Platinum and Platinum One frequent flyers.
The “totally customer-driven” investment follows the recent completion of a project to improve the departure hall experience for passengers.
Facebook Head of Travel Lee McCabe offers his thoughts on how airports and airlines can leverage apps and virtual reality technology to simplify the passenger experience.
Interactive indoor maps are now available at seven of United’s US hubs, while beacon-enabled wayfinding is being tested at Newark Liberty International Airport.
Melbourne Airport’s new T4 makes use of self-service check-in kiosks, automated bag drops and roaming check-in agents to streamline operations.
Business and tourist visa holders, Mexican travellers with border crossing cards and airline crew are among those able to make use of the new kiosks.
The airport’s app has been upgraded to include the “SignTranslator” function, which can translate German language signage into six different languages.
Jerry Tolzman discusses the trial of a fingerprint-based boarding pass at San Jose Airport and says Alaska Airlines will bide its time before deciding the next steps.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
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The Wi-Fi and Bluetooth-based system will enable the airport to provide passengers with accurate waiting times and inform staff of potential bottlenecks.
Passengers flying from Gatwick Airport’s South Terminal will be able to download a selection of movies to their smartphones and tablets ahead of departure.
The new “Aspire” lounge in Heathrow Airport’s Terminal 5 features rest pods, quiet zones, work areas, luxury spa treatments and British-inspired cuisine.
LOT customers can now pay for their flights using the virtual currency Bitcoin, which is accepted on the carrier’s website and mobile app.
United Airlines, Virgin Atlantic, SITA and Mexia discuss the opportunities presented to airlines and airports by Google’s Eddystone beacon format.
Passengers arriving at or departing from Gatwick Airport can make use of the AirPortr luggage delivery service, which is designed to offer “luggage freedom”.
The new family area and kids zone features interactive games, television screens, a climbing area and social seating for families.
Frankfurt Airport’s information kiosks now offer Arabic, Japanese, Korean, Russian and Spanish languages, as well as English, German and Mandarin.
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